Service desk analyst Work, Jobs in Bishopton, Rfw (with Salaries)

1st Line Support Analyst (Service Desk)
West Dunbartonshire Council —Dumbarton
- £31,625.52 - £33,468.67 a year
- Customer service
- Windows
- Communication skills
- Annual leave
6d
Service Desk Analyst
Landmark Information Group —Glasgow
- Customer service
- Travel
- Communication skills
- Free parking
IT Service Desk Analyst - 12 Month FTC
Ashurst LLP —Glasgow
- Full-time
- Customer service
- Microsoft Office
- IT
Service Desk Engineer - Glasgow
Accenture —Glasgow
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
IT Operations & Cyber Analyst
AGS Airports —Glasgow
- Organisational skills
- IT
- Communication skills
- Free parking
- Employee assistance programme
4d
Cyber Security Analyst
Aggreko —Glasgow
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Senior Telephony and Connectivity Support Analyst
ARO —Glasgow
- £33,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
- Employee assistance programme
Quick apply
2d
Systems Analyst (Business Transformation, Property Management) - 12 months FTC
CBRE —Glasgow
- Full-time
- Hybrid work
- Accounting
- Communication skills
Finance Systems Analyst
Aggreko —Glasgow
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme

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1st Line Support Analyst (Service Desk)
West Dunbartonshire Council —Dumbarton
Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits.
£31,625.52 - £33,468.67 a year
6d
Service Desk Analyst
Landmark Information Group —Glasgow
Keeping your customers updated via all communication methods to manage expectations. Pension matched up to 6% for the 1st 3 years and matched up to 10%…

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1st Line Support Analyst (Service Desk)

West Dunbartonshire Council -
Dumbarton

Apply Now

Job details

Permanent
£31,625.52 - £33,468.67 a year
6 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Windows
Mobile device management
Communication skills

Full job description

Job Description

Are you passionate about technology and delivering excellent customer support?

West Dunbartonshire Council has an exciting opportunity for a motivated 1st Line Support Analyst to join our ICT Service Desk team. As the first point of contact for ICT support, you will play a key role in resolving hardware and software issues and delivering a high-quality service to users across the organisation.

What you’ll do

Provide first-line support via phone, live chat and face-to-face channels
Log, manage, and resolve incidents and service requests in line with SLAs and KPIs
Diagnose and troubleshoot hardware, software, and device issues
Deliver onsite support across Council locations where required
Contribute to maintaining a reliable, secure, and cost-effective ICT service

What we’re looking for

Strong knowledge of Windows operating systems and common office applications
Familiarity with mobile device management (MDM) tools
Excellent problem-solving skills and the ability to work under pressure
Strong communication and customer service skills
A proactive and flexible approach to supporting users

Why join us?

Be part of a collaborative and forward-thinking ICT team
Gain exposure to a wide range of technologies and services across the Council
Opportunities for training, development, and career progression
Competitive salary and benefits, including the Local Government Pension Scheme
Access to our flexible working scheme

Working both remotely and onsite, this role offers variety, challenge, and the opportunity to make a real impact on the delivery of ICT services across West Dunbartonshire.

The Individual

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
Access to employee wellbeing supports including occupational health & counselling if ever you need help and support

Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.

For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:

http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/about-us/

More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:

http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/benefits-of-working-with-us/

Apply Now

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service desk analyst jobs in bishopton, rfw

1st Line Support Analyst (Service Desk)