Senior digital Work, Jobs in Blackpool, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
Business Development Manager (BDM) - Blackpool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Blackpool
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Head of Marketing
Evolve-Energy —Lytham St. Annes
- £65,000 - £80,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Project management
Quick apply
Senior Category Buyer
Victrex —Thornton Cleveleys
- £46,200 - £55,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Contracts
Midweight Graphic Designer
VetPlus —Lytham
- Up to £33,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Digital Programme Lead
Amentum —Barrow-In-Furness
- Full-time
- Project management
- Leadership
- Communication skills
- Flexible schedule
Senior Project Engineer
Addison —Thornton Cleveleys
- Engineering
- IT
Paid Media Manager
Right at Home UK —Liverpool
- £40,000 - £46,000 a year
- Full-time
- Hybrid work
- Travel
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
Head of Regulatory Reporting
Tandem Bank —Blackpool
- Monday to Friday
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Employee discount
Quick apply
4d
IT Service Operations Lead
BAE Systems —Warton
- From £59,491 a year
- IT
- Leadership
12d
Web, Intranet and Internal Communications Officer
Wyre Council —Poulton le Fylde
- £33,143 - £35,412 a year
- Full-time
Account Director
OCS Group —Preston
- Weekend availability
- Leadership
- Referral programme
Quick apply
10d
Chef Supervisor
OCS Group —Blackpool
- £13.21 an hour
- Day shift
- Microsoft Excel
- Customer service
- Cooking
- Flexible schedule
Quick apply
5d
Senior Care Assistant
PNP care home —Blackpool
- £13.00 - £13.40 an hour
- Part-time
- In-person
- Care plans
- Leadership
Quick apply
6d
Chef
OCS Group —Blackpool
- £13.49 an hour
- Monday to Friday
- Customer service
- Cooking
- Contracts
Quick apply
3d
Air ERP Senior Developer
BAE Systems —Warton
- From £51,772 a year
- Hybrid work
- SQL
- Continuous improvement
Multi Site Operations Manager
Urban Ice Tribe —West Lancashire District
- £14.50 - £16.50 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
5d
Senior Ecologist
Amentum —Barrow-In-Furness
- Full-time
- Travel
- Employee stock purchase plan
- Annual leave
Head of Communications and Marketing
Derian House Children's Hospice —Fulwood
- £51,500 - £56,500 a year
- Full-time
- Management
- Hospice
- Leadership
- Free parking
- Employee discount
Quick apply
5d

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

senior digital jobs in blackpool, lan

Head of Customer Experience

General Manager

Business Development Manager (BDM) - Blackpool - Circa 41k Package- 53k OTE Uncapped

Head of Marketing

Senior Category Buyer

Midweight Graphic Designer

Digital Programme Lead

Senior Project Engineer

Paid Media Manager

Head of Regulatory Reporting

IT Service Operations Lead

Web, Intranet and Internal Communications Officer

Account Director

Chef Supervisor

Senior Care Assistant

Chef

Air ERP Senior Developer

Multi Site Operations Manager

Senior Ecologist

Head of Communications and Marketing

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