- Earn £26,694 per year per annum (our pay system is benchmarked and fair) Plus commission (£1600 OTE)
- Permanent contract
- Office based with flexible working options available
We are NST
We’ve been creating school trips in the UK, Europe and worldwide which educate, inspire and enable children to develop a sense of independence for over 50 years. Our educational experiences have lasting, positive impacts to expand horizons and unlock potential.
But that’s not all… we’re part of something bigger. We’re powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?
Make a difference as a Tour Coordinator
As a Tour Coordinator, you’ll help turn great trip ideas into great trip realities. Working alongside our Educational Travel Sales Advisors and in-house travel services teams, you’ll bring inspiring school trip itineraries to life – pulling together all the details to ensure everything runs to plan.
You’ll be the main contact for Group Leaders, keeping them updated by phone and email, listening carefully to their needs, and making sure special requests or adjustments are looked after. If any bumps in the road pop up - before travel or while the group’s away - you’ll be quick to find smart solutions and keep things running smoothly.
With several tours on the go, you’ll balance priorities, solve problems quickly, and use your creativity to design itineraries that hit key learning objectives. By building strong relationships, you’ll create lasting memories – and loyal customers.
Is this you?
- You’re a customer service champion - friendly, confident, and always ready to go above and beyond to make our teachers’ and group leaders’ day easier, you know how to deliver service that really shines.
- You’re a natural communicator - clear, confident and great at getting your message across, both in writing and in conversation.
- Organisation is your superpower - you’re great at juggling tasks, managing your time, and keeping everything on track.
- You love solving problems - you stay calm under pressure and always find smart solutions.
- You’ve got an eagle eye for detail - nothing gets past you, and accuracy is always top of your list.
- You thrive in a fast-paced environment - you work quickly, accurately, and keep cool when things get busy.
- You’re a team player - ready to jump into our out-of-hours emergency rota a few times a year to help keep things running smoothly.
A place to thrive
We value excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.
No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.
Fair pay and benefits for all
- Happy holidays - 20 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You’ll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave!
- Paid time-off to volunteer your time to worthwhile causes.
- 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
- Access to our financial wellbeing platform for financial assistance if you need it
- Big savings and exclusive perks at 100s of high street retailers
PGL discounted holidays and 20% discount in all our on-site shops
For a full Job Description and Personal Specification please click here
We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.
Job Types: Full-time, Permanent
Pay: Up to £26,694.00 per year
Benefits:
Application question(s):
- What motivated you to apply for the Tour Coordinator role at NST, and what interests you about working in this position?
Experience:
- Customer service: 3 years (required)
- Organisational skills: 1 year (required)
Work Location: In person
