support & client services managers Work, Jobs in bognor regis, wsx (with Salaries)

Customer Service Advisor
Fittleworth —Littlehampton
- £27,007.50 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
2d
Deputy Community Hubs Manager
Turning Tides —Littlehampton
- £33,737 a year
- Full-time
- Maintenance
- Annual leave
- Employee discount
Operations Administrator
Chichester BID —Chichester
- Part-time
- Customer service
- English
- Microsoft Office
Quick apply
Logistics Quality Supervisors
LOGISTEED UK Limited —Bognor Regis
- £33,000 - £34,000 a year
- Overtime
- Team management
- SharePoint
- Warehouse experience
- Free parking
- Store discount
Quick apply
Inventory Analyst
e-ppl Ltd —Bognor Regis
- £18 - £19 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Contracts Administrator
Hi-Level Mezzanines Ltd —Petersfield
- £28,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
Quick apply
2h
Claims Assessor
LegalAndGeneral —Brighton and Hove
- Up to £42,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
Quick apply
Homelessness Prevention Officer
Brighton & Hove City Council —Hove
- £34,434 - £39,152 a year
- Full-time
- Presentation skills
- AI
6d
Facilities Assistant (Chichester)
Irwin Mitchell —Chichester
- Microsoft Excel
- Microsoft Outlook
- Communication skills
Account Manager
ClearCourse —Waterlooville
- £40,000 - £45,000 a year
- Full-time
- Remote
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Account Executive
Innovate Tax —Bognor Regis
- Full-time
- Travel
- Organisational skills
- Contracts
Valuation and Estate Manager
WSCC —Chichester
- £64,682 - £68,330 a year
- Full-time
- Travel
4d
ITLM Operations Co-ordinator
Bell Integration —Portsmouth
- Microsoft Office
- Administrative experience
- IT
- Annual leave
Director of Partnerships, EMEA
Linnworks —Chichester
- Business development
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
4d
Business Manager
Get Set UK 1 —Havant
- £35,000 - £38,000 a year
- Contracts
- Leadership
- Employee assistance programme
Quick apply
Business Support Officer
Brighton & Hove City Council —Portslade
- £29,064 - £31,022 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Presentation skills
2d
Business Development Manager – Healthcare
KT Healthcare —Chichester
- Full-time
- Sales
- Business development
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
11d
PMO Officer
Portsmouth City Council —Portsmouth
- £42,838 - £47,181 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Practice Manager
The Psychological Therapy Centre —Hove
- £32,000 - £38,000 a year
- Part-time
- Management
- Master's degree
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Trainee accountant
Sussex Community NHS Foundation Trust —Brighton
- £28,392 - £31,157 a year
- Full-time
4d

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Customer Service Advisor

Fittleworth -
Littlehampton

Apply Now

Job details

Permanent | Full-time
£27,007.50 a year
2 days ago

Benefits

Company pension
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Life insurance
Referral programme

Qualifications

Customer service

Full job description

As a Customer Service Advisor, you will be the first point of contact for customers, delivering professional, friendly, and efficient service over the phone and via email. You will handle a variety of customer enquiries, resolve issues, and provide solutions that enhance customer satisfaction and loyalty. This role requires resilience, attention to detail, and a proactive approach to ensure an exceptional customer experience. The position is fast-paced and demands strong problem-solving skills, effective communication, and the ability to manage multiple tasks efficiently

Key Responsibilities

Manage incoming calls and emails from clients and health care professionals.
Process incoming prescriptions and manage electronic prescriptions (EPS) orders.
Maintain external communication from clients and healthcare professionals, including Web Orders, My Pen and Caring.
Call GP surgeries to request outstanding prescriptions and follow up on orders
Register new clients onto our system, and process sample orders
Update client records, including cutting templates when needed.
Track missing deliveries and arrange returns or collections
Handle complaints. Resolve straight forward issues and escalate more complex cases to a Team Leader when necessary
Work towards KPIs including quality scores, efficiency, and customer satisfaction, with clear performance expectations set by the business
Keep client information confidential and follow all NHS guidelines, laws and company policies
Carry out any other tasks asked by your Team Leader/Manager

Skills

Ability to engage with customers over the phone in a friendly respectful tone
Proven ability to handle customer inquiries with patience and empathy
Take initiative, work independently and stay focused without needing supervision
Self-driven to do your best and always look for ways to improve
Ability to multitask and stay on top of deadlines and focus on what’s important to get the job done efficiently
Display resilience whilst working proactively with others, supporting your team, and communicating clearly to complete tasks to a high standard
Strong attention to detail, ensuring accuracy when processing orders, prescriptions, and updating client records

Experience

You have experience working in a fast paced, high volume customer service role, where delivering excellent service and managing multiple tasks was a key part of your job.
Experience handling phone-based customer service is desired but not essential
You are comfortable using various computer systems and software, with the ability to learn new tools quickly

What we offer

5% employer pension contribution
Life Insurance cover worth 10x your annual salary (subject to T&C’s of policy)
Salary Sacrifice
Private healthcare options including for family members
Access to "fittle-perks"- our reward platform full of discounts and wellbeing tools
25 days holiday plus bank holidays, with the option to buy and sell extra days
1 "Me Day" and 1 paid Volunteer Day every year
Support for families, including enhanced family- friendly policies
Employee Assistance Programme for everyday support
Refer a friend scheme if you bring great people into the team

Apply Now

Refine Your Search

support & client services managers jobs in bognor regis, wsx

Customer Service Advisor

Deputy Community Hubs Manager

Operations Administrator

Logistics Quality Supervisors

Inventory Analyst

Contracts Administrator

Claims Assessor

Homelessness Prevention Officer

Facilities Assistant (Chichester)

Account Manager

Account Executive

Valuation and Estate Manager

ITLM Operations Co-ordinator

Director of Partnerships, EMEA

Business Manager

Business Support Officer

Business Development Manager – Healthcare

PMO Officer

Practice Manager

Trainee accountant

I want to receive the latest job alerts for support & client services managers in bognor regis, wsx

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