At a high level, the aim of this role is to ensure that the work produced by the Recoveries Litigation teams is technically excellent and fully aligned with the Recoveries Quality Framework and expectations of our clients.
Technical
- Handle a caseload of SCT litigated claims.
- Work with the Technical Manager to continuously improve best practice.
- Working in partnership with the team leaders, Technical Manager, BUD and DBUD, Growth & Sales ensure that client SLAs, KPIs and other requirements are embedded in the teams and hit.
- Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
- To support and develop the technical expertise of the teams, including development of pre litigated handlers, handlers issuing claims and / or handling SCT files through supervision and processing handlers through the competency framework to enhance engagement and reduce attrition linked to development.
- Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
- Identify any training requirements and to feedback to the Technical Manager.
- Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.
- Manage individual file handlers on a performance improvement plan when relating to technical issues.
- Continuously review suitability of workflows/processes
oIdentify to the Technical Manager
oAreas of risk and potential risk
oEmerging trends / behaviours
oAreas of avoidable litigation
- Recommend to the Technical Manager strategies and actions to remove blockers and improve the quality of service and KPI performance that the teams deliver.
- Communicate, co-ordinate and drive delivery of workflows/processes and strategies agreed with the Technical Manager, monitoring success and ensuring consistency of approach.
- Support Technical Manager to influence, guide and lead Team Leaders to deliver improved quality and client care, opening doors for discussion on areas of continuous improvement, emerging trends, innovative solutions
- Support Technical Manager with developing and delivering and ensuring onboarding training remains fit for purpose. Identify training needs, develop and deliver training as agreed with the Technical Manager.
- Helping to identify and collate causes and trends from IRFs and drive towards a swift resolution.
- Dealing with ad hoc referrals from the team and referring into the Technical Manager where necessary.
- Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.
- To ensure compliance with the SRA Standards and Regulations
Working Hours
Monday-Friday 9am-5pm with 1 hour for lunch.
This role is based in the Bolton office with hybrid working.
#INDUKI
Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)- Up to date and relevant experience of Motor Recovery claims either Defendant / Claimant (preferable).
- Litigation experience is essential.
- Previous experience of handling own caseload
- A complete understanding of the claims process and delivery of client requirements including achieving KPIs.
- Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
- Excellent listening and verbal communication skills.
- Ability to anticipate problems and identify solutions.
- A strong desire to invest in and develop others is required.
- Experience in supervising, training others and / or mentoring.
- Preparation for and attendance at client review meetings will be required from time to time
- Close liaison with other teams and key stakeholders will be part of the role.
- Good working knowledge of Excel and Powerpoint advantageous
- Presentation skills – to include delivery of training
- Calm under pressure with the ability to re-prioritise and delegate effectively when required.
- Confident with ability to take initiative to innovate and adapt to changing situations.
- Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met.
- Work effectively within the Keoghs Shared Values framework.
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Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
