Are you looking to join a growing family-owned business with a commitment to sustainability and a focus on quality? We're investing over £10 million in our future, and we'd love you to be a part of it!
Who We Are:
Fold Hill Pet is a Pet Food Manufacturing business whose founders have been farming the land near Boston in Lincolnshire for over 100 years. Based just 20 minutes from the centre of Boston, Fold Hill is one of the largest employers between Boston and Skegness. At Fold Hill Pet, we're more than just a company; we're a team driven by passion, expertise, and a dedication to sustainability. For generations, we've built a business that values quality and strong relationships. Now, with a significant investment in innovation and growth, we're looking for motivated individuals to join us on this exciting journey.
Your Role as an IT Technician
Job Function:
The IT Technician will occupy a key role at Fold Hill in maintaining & supporting the IT Infrastructure across the organisation whilst ensuring minimal disruption throughout.
Areas of Responsibility:
The IT Technician role is responsible for providing all areas of IT Support. Which includes, maintaining new & existing hardware, software & the network infrastructure. As a part of the role, you’ll support the IT Manager in delivering projects, upholding security, reliability & compliance across the business.
Job Responsibilities:
- Deliver 1st & 2nd Line IT Support to all users, ensuring tickets are created & actioned in a timely manner & escalating where appropriate.
- Setting up, configuring & maintaining desktops, laptops, printers & mobile devices.
- Maintain accurate records of IT assets & manage hardware lifecycle across the business.
- Ensuring systems & software are kept up to date (inc patches & anti-virus).
- To be able to identify re-occurring issues & requests, make recommendations & potential IT improvement projects to the IT Manager.
- Document IT knowledge for end user systems & applications to assist them in new knowledge or changes (Example: Microsoft 365 Applications).
- To deputise for the IT Manager when they are on Annual Leave/Absence.
- To help manage, cyber security, networking & firewall policies.
- To carry out other duties as required by the IT Manager.
Required attributes:
- Level 3 BTEC in IT, Equivalent or Higher (Example: CompTIA A+ Certification).
- Previous IT Support/1st Line Experience.
- Strong knowledge of Windows Servers, Operating Systems.
- Strong knowledge (DHCP, DNS, VLANS, Switching, VPNs).
- Experience working with Microsoft 365 Admin Portal.
- Experience with Active Directory & Entra (Hybrid environment).
- Experience with PowerShell & Command prompt (Scripts).
- Ability to work independently.
- Strong communication/customer service.
- Cyber Security Awareness.
- Willingness to learn & adapt.
Desirable attributes:
- Previous 2nd line support experience.
- Experience with Virtual Machines/Servers.
- Experience working with Ticketing Systems.
- Ability to prioritize.
- CompTIA Network+ Certification.
What We’re Looking For:
- Passion: You take pride in your work and are motivated to contribute to a company with strong values.
- Expertise: You have at least 1 year IT experience in a similar role.
- Teamwork: You thrive in a collaborative environment, where helping each other leads to success.
- Sustainability: You understand the importance of eco-friendly practices and share our commitment to making a positive environmental impact.
What We Offer:
- A Family Atmosphere: Be part of a close-knit team that supports and encourages one another.
- Opportunities for Growth: With our substantial investment, we are expanding and there’s room for you to grow within the company.
- Training and Development: Whether you’re experienced or just starting out, we’ll provide all the training and support you need.
- Commitment to Sustainability: Join a business that is not only investing in growth but in a greener, more sustainable future.
Why Join Us?
This is an exciting time to be part of Fold Hill Pet. Our £10 million investment is paving the way for modernisation and development, creating new opportunities across the business. If you are looking for a role where you can make a real impact, in a company that truly cares about its people and the planet, this is the perfect opportunity.
Welcome Bonus: You will automatically receive £150 after successfully completing your probationary period, plus a further £150 3 months later.
Site wide bonus scheme based on the companies and individuals’ performance.
Apply Now!
If you are passionate about making a difference and want to join Fold Hill Pet in their mission to ensure happy pets for happy pet parents, we would love to hear from you.
We respectfully request that no agencies contact us about these roles.
Benefits:
- Health & wellbeing programme
Schedule:
- Monday – Friday, 8am – 5pm
