Head of customer service Work, Jobs in Bourne, Lin (with Salaries)

Head of Renewable Customer Service and Operations
GBSG Ltd —Donington
- £38,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Head of Customer Service
Utility Aid —Sleaford
- £50,000 - £65,000 a year
- Full-time
- Management
- Customer service
- Salesforce
- Health & wellbeing programme
Quick apply
10d
DDaT Team Administrator
Anglian Water Services Ltd —Peterborough
- £27,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Annual leave
12d
Head of Customer Account
Trade Mastermind Limited —Peterborough
- £75,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Free parking
Quick apply
2d
Customer Account Manager
Trade Mastermind Limited —Peterborough
- £40,000 a year
- Full-time
- Salesforce
- Analysis skills
- In-person
Quick apply
10d
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Deputy Head of Infrastructure and Logistics
The Council of Reserve Forces’ and Cadets’ Associations —Sleaford
- £46,040 a year
- Full-time
- Microsoft Powerpoint
- English
- Travel
Quick apply
6d
Management Accountant
Gamtol Ltd —Gaddesby
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Sick pay
Quick apply
12d
Multi Skilled Tradesman/woman
TruBuild Group Ltd —Peterborough
- £40,000 - £45,000 a year
- Full-time
- Carpentry
- IT
- Power tools
Quick apply
Business Administration Apprentice
Fresh Hub Group Limited —Spalding Wygate
- £19,000 - £21,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
Quick apply
10d
Head of Independent Living
Amplius —Peterborough
- £72,034.08 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Communication skills
1d
HR Advisor - Health and Social Care
Glenholme Healthcare Ltd —Peterborough
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
Quick apply
3d
Scheduler/Administrator
Ark Fire Protection Ltd —Peterborough
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Gym membership
Quick apply
5d
Leadership Development Facilitator
Barchester Healthcare —Grantham
- £40,000 a year
- Management
- Travel
- Organisational skills
- Annual leave
Quick apply
Bricklayer
TruBuild Group Ltd —Peterborough
- £38,000 - £45,000 a year
- Full-time
- IT
- Power tools
- Hand tools
Quick apply
3d
Despatch Manager
JDM FOOD GROUP LIMITED —Kirton
- £37,000 - £42,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Bar staff / 7370 - The Raymond Mays, Bourne
J D Wetherspoon plc —Bourne
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
12h
Area Sales Representative
Travis Perkins —Corby
- Weekend availability
- Employee discount
Associate Market Access Manager
Coloplast —Peterborough
- Remote
- Travel
- Communication skills
Retail Area Manager
Entain —Peterborough
- Full-time
- Remote
- Hospitality
- Management
9d

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Head of Renewable Customer Service and Operations

GBSG Ltd -
Donington

Quick apply

Job details

Permanent | Full-time
£38,000 - £45,000 a year
2 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Company events

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Facilities management
Microsoft Office
Organisational skills
Telecommunication
Construction
Communication skills

Full job description

Hours of work: 40 per week. 8am - 5pm. 1 hour unpaid lunch

Location: Donington, Lincolnshire, PE11 4TA

Job Purpose
GBSG is a specialist provider of Security & Fire systems to the UK's renewable energy sector, delivering solutions across solar farms, Battery Energy Storage System (BESS) sites and other critical infrastructure projects.

We are seeking an organised, commercially aware and customer-focused Customer Delivery Lead to oversee the successful delivery of projects, maintenance programmes and support services across our Fire & Security division.

This is a pivotal office-based role responsible for coordinating all aspects of operational delivery from project award through to completion and ongoing support of maintenance and repairs. Acting as the central point of coordination between customers, engineering teams, planning, procurement, stores, technical support and monitoring functions, you will ensure projects and services are delivered safely, efficiently and to the highest standards.

The successful candidate will combine strong organisational skills with sound commercial judgement, enabling them to make informed operational decisions, resolve delivery challenges and maintain excellent customer communication and ongoing relationships.

Essential Requirements:

Experience in a customer service, service coordination, operations support, scheduling or administration role.
Experience coordinating multiple activities simultaneously.
Strong customer relationship and communication skills.
Competent user of Microsoft Office, particularly Excel and Outlook.
Experience maintaining accurate records, reports and operational documentation.

Desirable Qualifications & Attributes :

Level 3 or above qualification in Customer Service, Business Administration or Operations
Experience working in engineering, facilities management, utilities, telecoms, construction or infrastructure sectors.
Experience using job management or service delivery platforms.
IOSH Working Safely or equivalent health and safety awareness training.

Role accountabilities

Customer & Contract Coordination

Act as the primary operational contact for allocated customers.
Build strong relationships with customers and asset owners.
Maintain regular communication throughout project and service lifecycles.
Manage customer expectations and coordinate responses to operational issues.
Attend and drive customer review meetings and performance reporting.

Project Delivery Coordination

Oversee projects from contract award through to handover.
Coordinate installation, commissioning and support activities.
Monitor project progress against agreed milestones and customer requirements.
Identify delivery risks and implement corrective actions.
Ensure smooth transition from project completion into maintenance and support.

Operational Planning & Resource Coordination

Coordinate activities across planning, engineering, technical support and monitoring teams.
Ensure appropriate resources are allocated to meet customer commitments.
Maintain visibility of workload, capacity and delivery schedules.
Escalate resource constraints and operational risks where required.
Prioritise activities to ensure contractual obligations are achieved.

Operational Readiness

Ensure all project and service activities are fully prepared before deployment, including:

Equipment availability.
Procurement requirements.
Stock allocation.
Site documentation.
RAMS.
Site access permissions.
Customer approvals.
Engineering readiness.

Service Delivery & Performance

Monitor service performance and contractual KPIs.
Coordinate responses to faults, incidents and customer issues.
Support achievement of SLA targets and first-time fix objectives.
Analyse operational performance and identify improvement opportunities.
Drive adoption and effective use of operational management systems, including Uptick.

Commercial & Operational Control

Support project margin protection through effective planning and coordination.
Monitor operational costs and resource utilisation.
Identify potential variations and additional works opportunities.
Support contract renewals and customer retention activities.
Ensure customer commitments are delivered in a commercially sustainable manner.

Health, Safety & Compliance

Promote a positive health and safety culture.
Ensure operational activities comply with company procedures, client and site requirements and industry standards.
Support audits, inspections and corrective actions.
Ensure required documentation and compliance records are maintained.

Benefits:

Competitive salary (dependent on experience).
23 days annual leave plus bank holidays.
Company pension scheme.
Metlife Benefits including 24/7 online services

Job Types: Full-time, Permanent

Pay: £38,000.00-£45,000.00 per year

Benefits:

Company events
Health & wellbeing programme

Application question(s):

Are you located within 45 minutes of Donington, Lincolnshire?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in bourne, lin

Head of Renewable Customer Service and Operations

Head of Customer Service

DDaT Team Administrator

Head of Customer Account

Customer Account Manager

Customer Experience Manager

Deputy Head of Infrastructure and Logistics

Management Accountant

Multi Skilled Tradesman/woman

Business Administration Apprentice

Head of Independent Living

HR Advisor - Health and Social Care

Scheduler/Administrator

Leadership Development Facilitator

Bricklayer

Despatch Manager

Bar staff / 7370 - The Raymond Mays, Bourne

Area Sales Representative

Associate Market Access Manager

Retail Area Manager

I want to receive the latest job alerts for head of customer service in bourne, lin

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