Assurance analyst Work, Jobs in Bournemouth, Dor (with Salaries)

Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
8d
Lead Healthcare Analyst
Vitality —Bournemouth
- Leadership
- Communication skills
Finance Analyst
Vitality —Bournemouth
- Microsoft Excel
- Accounting
- Organisational skills
Commissions Analyst
Vitality —Bournemouth
- Microsoft Excel
- Data analysis skills
- Financial services
Digital Analyst - 12 Month FTC
Vitality —Bournemouth
- Organisational skills
1d
Market Pricing Analyst
Ageas —Bournemouth
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- School
- Python
2d
R&D Actuarial Analyst
Vitality —Bournemouth
- Data analysis skills
- SQL
- Analysis skills
9d
Senior Finance Analyst
Vitality —Bournemouth
- Analysis skills
- Bachelor's degree
- Accounting
Product Analyst
Quilter —Southampton
- Full-time
- Hybrid work
- Agile
- Financial services
- Communication skills
Robotics Data Analyst
INDUSTRIAL CLEANING EQUIPMENT —Southampton
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
4d
QA Lead - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Organisational skills
- Communication skills
Quick apply
3d
Security Advisor
Roke Manor Research Limited —Romsey
- Microsoft Office
- Travel
- Organisational skills
Principal Test Engineer
Vitality —Bournemouth
- Java
- APIs
- AI
Senior Market Pricing Analyst
Ageas —Bournemouth
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Machine learning
- School
- Python
3d
Women's Team Goalkeeper Coach
AFC Bournemouth —Bournemouth
- Part-time
- Public speaking
- Organisational skills
- Leadership
- Free parking
- Employee assistance programme
7d
Head of Regulatory Analysis / Appraisal and Assurance
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
7d
Project Manager
Roke Manor Research Limited —Romsey
- Time management
Software Test Engineer
Roke Manor Research Limited —Romsey
- System design
- Java
- Analysis skills
Market Pricing Manager
Ageas —Bournemouth
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- Machine learning
- School
DevSecOps Engineer
Roke Manor Research Limited —Romsey
- Hybrid work
- Azure
- Java
- SQL

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Call Quality Analyst

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year
8 days ago

Benefits

On-site gym
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Title: Call Quality Analyst

Location: Office based, Bournemouth

Salary: £28,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.

Requirements

Proven experience in call quality analysis or related roles.
Strong analytical skills to assess call data and quality metrics.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback to team members.
Detail-oriented with strong organizational skills.
Familiarity with call centre operations and customer service standards.
Proficiency with call monitoring and quality assurance tools is a plus.

Benefits

Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

assurance analyst jobs in bournemouth, dor

Call Quality Analyst

Lead Healthcare Analyst

Finance Analyst

Commissions Analyst

Digital Analyst - 12 Month FTC

Market Pricing Analyst

R&D Actuarial Analyst

Senior Finance Analyst

Product Analyst

Robotics Data Analyst

QA Lead - Billing

Security Advisor

Principal Test Engineer

Senior Market Pricing Analyst

Women's Team Goalkeeper Coach

Head of Regulatory Analysis / Appraisal and Assurance

Project Manager

Software Test Engineer

Market Pricing Manager

DevSecOps Engineer

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