1st line support Work, Jobs in Bovington Camp, Dor (with Salaries)

First Line Support Analyst - Weymouth based (3 month contract)
New Look —Weymouth
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
1d
1st Line Helpdesk Engineer
Newburgh Networks Limited —Dorchester
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- IT
Quick apply
Support Worker (Enablement Practitioner) (JWPO75)
PBS4 —Lytchett Matravers
- £15.68 - £15.69 an hour
- Weekend availability
- Paid training
- Annual leave
Quick apply
Intensive Support Worker - Bournemouth
PBS4 —Bournemouth
- £15.68 - £15.69 an hour
- Temporary
- Travel
- IT
- Paid training
- Annual leave
Quick apply
Bank Support Worker
The Agincare Group —Shaftesbury
- £13.50 an hour
- Nursing home
- Employee assistance programme
- Employee discount
Quick apply
Trust 2nd Line IT Support Engineer
Twynham Learning —Christchurch
- £26,824 - £29,540 a year
- Full-time
- Windows
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Quick apply
13d
202606: Prison Officer - HMP Portland and HMP The Verne
Ministry of Justice —Portland
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave
12d
202606: Prison Officer - HMP Guys Marsh
Ministry of Justice —Yeovil
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave
12d
Exams Officer
Avonbourne Boys' and Girls' Academies —Bournemouth
- £35,344 - £37,152 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Sick pay
Field Engineer
Humnize —Bournemouth
- £30,000 - £32,000 a year
- 8 hour shift
- Remote
- Quick service & fast food restaurant
- Travel
- Power tools

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1st Line Helpdesk Engineer
Newburgh Networks Limited —Dorchester
The ideal candidate will be based in Dorset, hold a full UK driving licence, and have a suitable home working environment free from distractions.
£27,000 - £32,000 a year
Quick apply
First Line Support Analyst - Weymouth based (3 month contract)
New Look —Weymouth
Taking end-to-end ownership of incidents & service requests, ensuring accurate and timely updates are maintained in our service management tool for customers to…
1d

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1st line support jobs near bovington camp, dor

First Line Support Analyst - Weymouth based (3 month contract)

New Look -
Weymouth

Apply Now

Job details

Full-time
1 day ago

Benefits

Cycle to work scheme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Software troubleshooting
Customer service
Information security
Computer networking
IT
Communication skills

Full job description

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

THE ROLE:

You will be responsible for delivering 1st line IT support to all users across the business, providing excellent customer service.
First Line Support is about reacting quickly and positively to incoming incidents and service requests, aiming to resolve issues and complete customer requests at first point of contact.
Shift work, weekend and bank holiday working required on a rota basis.

WHAT YOU’LL BE DOING:

Triage and resolve incidents from all areas of the business at first point of contact
Own the incidents with the aim of not referring calls to second line support unless necessary
Consulting with other teams to resolve incidents & increase the first-time fix rate of the team.
Maintain an effective working knowledge of incident resolution across all areas to maximise customer service and call resolution
Escalate high priority incidents to both internal and external teams, in line with New Look’s incident management processes
Taking end-to-end ownership of incidents & service requests, ensuring accurate and timely updates are maintained in our service management tool for customers to view
Processing requests for access in a timely manner
Assisting in the investigation and resolution of issues relating to system access
Have a reasonable understanding of IT security so that you can advise customers around any issues they raise and escalate as necessary to the IT security team
Complete all mandatory training as a minimum to ensure you have the right knowledge and skills and look to enhance your own experience

WHO YOU ARE:

Experience of working in IT and/or a customer service environment & an inquisitive nature!
A good working understanding of Microsoft applications – Outlook, Excel, Word and PowerPoint
Some knowledge of troubleshooting with hardware, software and networking
Good communication skills
Knowledge of ITIL would be an advantage but not essential

WHATS IN IT FOR YOU:

40% staff discount plus friends & family discounts throughout the year
Access to our reward platform for external discount and offers
Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
All employees are covered by our life assurance policy from day one
Unlock extra leave with our buy more holiday scheme.
Celebrate YOU! Enjoy an extra paid day off on your birthday each year
Spread the cost of your commute with interest-free season ticket loans
Do your bit for the environment and save money with our Cycle2Work scheme
We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process

Apply Now

Refine Your Search

1st line support jobs in bovington camp, dor

First Line Support Analyst - Weymouth based (3 month contract)

1st Line Helpdesk Engineer

Support Worker (Enablement Practitioner) (JWPO75)

Intensive Support Worker - Bournemouth

Bank Support Worker

Trust 2nd Line IT Support Engineer

202606: Prison Officer - HMP Portland and HMP The Verne

202606: Prison Officer - HMP Guys Marsh

Exams Officer

Field Engineer

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