Line support Work, Jobs in Bowthorpe, Nfk (with Salaries)

1st Line IT Support Engineer
Cascade Ltd —Norwich
- £27,040 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
3d
Barista
Starbucks —Norwich
- Weekend availability
- Store discount
- Employee assistance programme
Assistant Manager - The Stables
Royal Norwich Golf Club Limited —Norwich
- From £29,500 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Norwich
- Temporary
- Customer service
Hospital Caterer
Dyvine Ltd —Norwich
- £24,500 - £30,000 a year
- Weekend availability
- Hospitality
- Hospital
- Food service
- Free parking
- Health & wellbeing programme
Quick apply
Team Member
NEXT —Norwich
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
4d
Activities Co-ordinator
Black Swan Care Group —Norwich
- £13.45 an hour
- Weekends only
- Care experience
- No experience needed
- In-person
- Free parking
- Paid training
Quick apply
6d
Intake Operative
Albert Bartlett —Worstead
- £13.65 an hour
- Full-time
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Support Worker - Adult Residential
Swanton Care and Community —Norwich
- Weekend availability
- Nursing home
- Communication skills
- Employee assistance programme
- Employee discount
20h
Concession Assistant
Fairfax & Favor —Norwich
- £12.71 an hour
- Temporary
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
6d
Live-in Care Assistant 3 weeks on / 1 week off, or long-term placement available.
Caremark Ltd —Cromer
- £850 a week
- Full-time
- English
- IT
- In-person
- Employee discount
- Gym membership
Quick apply
Production Operative
Epwin Group PLC —Norwich
- Full-time
- Communication skills
Quick apply
Support Analyst (10641)
Norfolk County Council —Norwich
- £26,000 - £34,000 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
10d
Sales & Client Support Coordinator
Hawthorne Security & Fire —Norwich
- £28,000 - £30,000 a year
- Full-time
- Analysis skills
- Driving
- In-person
Quick apply
7d
General Operative - Lotus Advanced Structures
Lotus UK Manufacturing —Norwich
- From £12.71 an hour
- Temporary
- English
- Assembly
- Power tools
6d
Guest Service Assistant
Holiday Inn Norwich City —Norwich
- £12.71 an hour
- Part-time
- Hospitality
- Bar
- Microsoft Office
- Employee discount
Quick apply
17h
Estate Agent
The Property Experts —Lowestoft
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Admissions Officer
Norwich University of the Arts —Norwich
- £33,002 - £37,694 a year
- Communication skills
5d
Project Worker
Sanctuary Supported Living —Costessey
- £13.87 an hour
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Barista
Starbucks Norwich-Longwater Business PK DT —New Costessey
- £8.00 - £12.71 an hour
- Part-time
- Serving
- Hospitality
- Food service
Quick apply

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1st Line IT Support Engineer

Cascade Ltd -
Norwich

Quick apply

Job details

Permanent | Full-time
£27,040 a year
3 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Google Docs
Driving Licence
Customer service
IT support
Organisational skills
CompTIA A+
Help desk

Full job description

Location: Kirkham House, 5 Whiffler Rd, Norwich NR3 2AG

Salary: £27,040

Contract: Full-time, Permanent (40 hours/week)

Reports to: Technical Director

About the Role

Cascade is seeking a First Line IT Support Engineer to act as the first point of contact for all IT support across the organisation. This hands-on role is ideal for someone early in their IT career who is open-minded, able to think on their feet, and keen to improve existing processes.

Because we operate in the care and education sectors, your work will directly enable frontline staff to deliver safe, high-quality care. We are looking for a problem-solver who can resolve day-to-day technical issues quickly, patiently, and with a friendly manner.

Key Responsibilities

Triage & Support: Act as the first point of contact for IT issues (phone, email, ticketing system), logging and triaging requests, and escalating to 2nd/3rd line support when necessary.
Device Management: Order, set up, configure, and deploy end-user hardware including laptops, desktops, mobiles, tablets, and printers.
User Administration: Manage user accounts for new starters, leavers, and role changes across Google Workspace and core line-of-business applications (including password resets and access requests).
Technical Troubleshooting: Provide first-line support for hardware, software, Wi-Fi/network connectivity, and Google Workspace (Gmail, Drive, Docs, etc.).
Asset & Documentation: Maintain accurate IT asset records/inventories and contribute to internal knowledge-base documentation.
User Care: Support staff with varying levels of technical confidence, explaining solutions clearly and without jargon.
Compliance: Adhere strictly to data protection, confidentiality, and information security policies, recognising the sensitive nature of data in a care setting.

Person Specification Essential

Excellent customer service skills patient, approachable, and able to communicate clearly with non-technical colleagues.
Strong organisational skills with the ability to prioritise a varied workload.
Some experience in an IT support/helpdesk role, OR a strong demonstrable interest in IT (supported by certifications, personal projects, or relevant study).
A genuine passion for technology and a willingness to learn and develop.
A valid Driver’s Licence (required for travel between our Hull homes and schools).
An understanding of confidentiality and data protection principles.

Desirable

Experience working within health, social care, education, or another regulated environment.
Familiarity with care management software or electronic care planning systems.
Exposure to the Google Workspace Admin console (Google Cloud Identity).
Basic understanding of networking concepts (Wi-Fi, basic troubleshooting).
Relevant certifications (e.g., CompTIA A+, Google Workspace Administrator, or awareness of ITIL principles).

Safeguarding and Compliance

Cascade is committed to safeguarding the vulnerable people and children we support. This role is subject to an enhanced DBS check. The successful candidate will handle sensitive personal data and must strictly adhere to UK GDPR and Cascade’s information governance policies.

Closing date 17/07/2026

Interviews W/C 27/07/2027

Start Date 01/09/2026

Link to application form - https://apply.cdcrs.app/apply?step=position

Pay: £27,040.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

line support jobs in bowthorpe, nfk

1st Line IT Support Engineer

Barista

Assistant Manager - The Stables

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Hospital Caterer

Team Member

Activities Co-ordinator

Intake Operative

Support Worker - Adult Residential

Concession Assistant

Live-in Care Assistant 3 weeks on / 1 week off, or long-term placement available.

Production Operative

Support Analyst (10641)

Sales & Client Support Coordinator

General Operative - Lotus Advanced Structures

Guest Service Assistant

Estate Agent

Admissions Officer

Project Worker

Barista

I want to receive the latest job alerts for line support in bowthorpe, nfk

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