Liaison lead Work, Jobs in Bradford, Wyk (with Salaries)

Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
2d
Lead Supply Point Administrator
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Quick apply
Data Protection Officer
Card Factory —Wakefield
- £65,000 a year
- Management
- Work from home
Payroll Manager (UK & EU)
Vintage.com —Leeds
- £55,000 - £62,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- Tax experience
Quick apply
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
3d
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
Victim Liaison Officer
North Yorkshire Council —Harrogate
- £34,434 - £38,220 a year
- Full-time
- English
2d
Cognitive Behavioural Psychotherapist - Mindplace Leeds
Bupa —Leeds
- From £47,000 a year
- Full-time
- Customer service
- IT
- Leadership
- Gym membership
- Life insurance
Quick apply
Training Manager
Bakkavor —Leeds
- Organisational skills
- Employee discount
- Life insurance
13d
CQC Registered Manager - Supported living
Vitality Living Ltd —Bradford
- £35,000 - £50,000 a year
- Weekend availability
- Management
- Supervising experience
- Travel
- Free parking
Quick apply
11d
Trainee Installation Manager
Home Decor GB Ltd —Leeds
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Procurement Officer
Cedar Care Group —Bradford
- £25,000 - £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- In-person
Quick apply
Roofing Category Manager
Myers Group —Huddersfield
- From £55,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
2d
QESH & Compliance Manager
Aire Valley Consultancy Limited —Shipley
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
Assistant Headteacher - Permanent
Kingsland Primary School —Wakefield
- £61,534 - £67,898 a year
- Full-time
- Bachelor's degree
- In-person
- Leadership
Quick apply
Senior Project Manager
M Group —Rochdale
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee discount
Patient Experience and Complaints Support Officer
Calderdale and Huddersfield NHS Foundation Trust —Halifax
- £32,073 - £39,043 a year
- Full-time
- Communication skills
11d
Environmental Permitting Manager
Yorkshire Water —Bradford
- Up to £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
12d
Project Development Manager
Yorkshire Water —Bradford
- £50,622 - £63,277 a year
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
- Flexible schedule
5d
Trainee Traffic Management Project Manager
Go Traffic Management —Leeds
- £33,046 a year
- Full-time
- Driving
- IT
- Communication skills
Quick apply

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Customer Services Team Leader

DRiV Incorporated -
Bradford

Quick apply

Job details

Full-time
£37,000 - £48,000 a year
2 days ago

Qualifications

Customer service
SAP
GCSE
English
Microsoft Office
Communication skills
A Level

Full job description

Role Purpose & Overview:

To own the operational and day-to-day management of the Bradford Customer Service department, while providing key support to the Senior CSM on all relevant departmental projects within the assigned regions. Act as the primary escalation point for all local customer-related issues, working closely and collaboratively with Sales Managers and regional business functions to ensure operational efficiency and business continuity. Lead, coach, and support the professional development of all direct reports, driving efficiency, productivity, and engagement to enable the effective achievement of departmental goals and KPIs.

RESPONSIBILITIES:

Actively participate and collaborate in all regional CS projects, providing key operational support to the Senior CSM
Take full responsibility for the day-to-day running of the Bradford CS team (covering UK, Nordics, BNL and all EU E-business portfolios); providing guidance, leadership, and support in the management of key customer accounts and end-to-end OTC (order to cash) process:

Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
Provide key operational support to Senior CS manager to ensure successful & timely delivery of local and regional CS projects
Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
Support in the updating and maintenance of customer master data records
Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility
Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
Initial point of contact for local and regional escalations and complaints

JOB REQUIREMENTS:

Previous Team Leader or senior role experience (or minimum 5 years in a fast-paced customer-facing role) (essential)
Proven track record of managing a busy complex workload (essential)
Willingness to undertake European travel when required (essential)
SAP knowledge and experience (essential)
Genuine passion for customer service and customer-centric attitude (essential)
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
High level of written and spoken English (essential)
Good working knowledge of MS Office (essential)
Excellent communication skills (essential)
People skills (essential)
The ability to work under pressure & liaise confidently across all levels within the business (essential)
Professionalism, tact, and diplomacy (essential)
Minimum/Essential: A level or equivalent (GCSE English and Math’s A-C grade essential)
Automotive industry experience in an international role (advantageous)

Job Types: Full-time, Permanent

Pay: £37,000.00-£48,000.00 per year

Work Location: Hybrid remote in Bradford BD7 1NQ

Quick apply

Refine Your Search

liaison lead jobs in bradford, wyk

Customer Services Team Leader

Lead Supply Point Administrator

Data Protection Officer

Payroll Manager (UK & EU)

Customer Services Team Leader

Senior Project Manager

Victim Liaison Officer

Cognitive Behavioural Psychotherapist - Mindplace Leeds

Training Manager

CQC Registered Manager - Supported living

Trainee Installation Manager

Procurement Officer

Roofing Category Manager

QESH & Compliance Manager

Assistant Headteacher - Permanent

Senior Project Manager

Patient Experience and Complaints Support Officer

Environmental Permitting Manager

Project Development Manager

Trainee Traffic Management Project Manager

I want to receive the latest job alerts for liaison lead in bradford, wyk

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