housing Work, Jobs in brandon, war (with Salaries)

Customer Voice Manager - Housing
Orbit Group —Coventry
- £45,000 - £52,734 a year
- Hybrid work
- Presentation skills
- Travel
- AI
3d
Repairs Scheduler - Housing
Sage Homes —Northampton
- £32,000 - £32,500 a year
- Hybrid work
- Maintenance
- Communication skills
Quick apply
9d
Homeowner Services Officer - (Housing)
Sage Homes —Northampton
- Hybrid work
- Communication skills
Scheduler (Housing Repairs & Maintenance)
Platform Housing —Leicester
- £32,393 a year
- Travel
- Organisational skills
- Communication skills
4d
Localities Housing Officer
Birmingham City Council —Birmingham
- £35,412 - £44,075 a year
- Full-time
- Hybrid work
3d
Housing Support Officer
Safeguard Housing —Birmingham
- From £12.71 an hour
- Full-time
- Microsoft Office
- Travel
- IT
Quick apply
Housing and Property Management - Apprenticeship
Sage Homes —Northampton
- Rotating shift
- Customer service
- Organisational skills
- Communication skills
Housing Solution & Support Caseworker
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- Communication skills
9d
Nominations Officer (Housing)
Sage Homes —Northampton
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
12d
Estates Liaison Officer (Housing)
Midland Heart —Birmingham
- £37,773 a year
- Travel
5d
Housing and Tenancy Sustainment Officer
The Salvation Army —Coventry
- £29,453 a year
- Nights as needed
- Microsoft Office
- Organisational skills
- IT
Utilities Co-ordinator (Housing)
Midland Heart —Birmingham
- £29,897 a year
- Microsoft Excel
- Customer service
- Case management
10d
Supported housing strategy Manager
Coventry City Council —Whoberley
- £45,091 - £52,413 a year
- Negotiation
Resident Services & Leasing Assistant
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- English
- Microsoft Office
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Housing Community Mental Health Link Worker
ONSIDE Independent Advocacy —Redditch
- From £24,455 a year
- Mentoring
- Communication skills
- Employee assistance programme
- Sick pay
Housing Management Officer - Coops
PA Housing —Leicester
- £33,991 - £35,436 a year
- Call to connect
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee discount
11d
Housing Manager
Birmingham City Council —Birmingham
- £45,091 - £51,356 a year
- Full-time
- Remote
- Leadership
- Communication skills
- Negotiation
9d
Housing Enforcement Manager
West Northamptonshire Council —Northampton
- £49,587 - £52,860 a year
- Hybrid work
- Communication skills
Emergency Call Handler
PA Housing —Leicester
- £29,432 - £30,683 a year
- Call to connect
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
11d
Housing Operations Administrator
PA Housing —Leicester
- £29,203 - £30,444 a year
- Call to connect
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
10d

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Customer Voice Manager - Housing

Orbit Group -
Coventry

Apply Now

Job details

Permanent
£45,000 - £52,734 a year
3 days ago

Qualifications

Power BI
Qualtrics
Presentation skills
Natural language processing
Quantitative analysis
AI
Leadership
Communication skills

Full job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

As the Customer Voice Manager, you’ll lead the Customer Insight team embedding a customer’s first mindset by listening to our customers in real time and acting on their feedback.

You will lead on the use of a wide range of innovative tools and techniques-including real-time journey surveys, listening posts, Tenant Satisfaction Measures (TSMs), mystery shopping, demand analysis, and advanced AI technologies such as large language models (LLMs).

This role plays a critical part in helping us to achieve our 2030 aspirations, by listening to our customers on scale to deliver our key experience principles across all customer journeys. This is a hybrid working role, based out of our Coventry office circa twice per month (subject to business need).

This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers.

What you'll achieve

Leadership:

Constructively challenge decisions to ensure the customer voice shapes key decisions and continuous improvements.
Manage the team’s performance and monitor risks associated with the successful delivery of the Voice of the Customer Strategy.

Customer Journey & Voice Insight:

Identify friction points in customer journeys and promote solutions that create better, more human service experiences.
Turn insights into action, partnering with Customer Excellence, Digital and Service Design teams to ensure excellence every day.
Integrate voice of the customer insight with demand analysis, identifying friction points, unmet needs and service improvements across our key journeys.

Stakeholder Management:

Translate customer insight into meaningful action, ensuring feedback drives tangible improvements to services and experiences.
Collaborate cross-functionally across the organisation to embed the customer voice throughout strategic and operational transformation initiatives.
Facilitate regular operational excellence meetings whereby customer insight is used to drive both individual performance plans, identify local and community challenges to improve our neighbourhoods and identify strategic opportunities for improvement.

Compliance & Regulation:

Influence our Board and Committees with clear, impactful insight into tenant/customer priorities and expectations.
Responsible for developing and maintaining a robust framework for customer voice feeding into our governance structures.

What you'll bring

Essential skills

Experience in customer insight and/or customer experience management.
Strong skills in survey design, qualitative and quantitative analysis and turning insight into action.
Familiarity with Tenant Satisfaction Measures, RSH regulatory framework and customer engagement.
Experience in applying or working with AI tools (e.g natural language processing, LLMs) for customer insight and data analytics.
Ability to influence and turn insight into positive change.
Excellent communication skills with the ability to influence at all levels, from operational teams to executive boards.
Educated to a degree level and/or completed a relevant level 5 CIH qualification.
Strong experience in policy and governance, with extensive experience presenting reports to leadership, committees and boards.
Ability to travel to meet the requirements of the role.

Desirable skills

Experience working in public services, social housing or community engagement.
Skilled in digital-first engagement tools and inclusive consultation tools.
Understanding of co-production, customer involvement, community development, and social impact.
Experience using analytical or Customer Experience management software packages including PowerBi, Qualtrics or others.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application
Interview(s)
Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Apply Now

Refine Your Search

housing jobs in brandon, war

Customer Voice Manager - Housing

Repairs Scheduler - Housing

Homeowner Services Officer - (Housing)

Scheduler (Housing Repairs & Maintenance)

Localities Housing Officer

Housing Support Officer

Housing and Property Management - Apprenticeship

Housing Solution & Support Caseworker

Nominations Officer (Housing)

Estates Liaison Officer (Housing)

Housing and Tenancy Sustainment Officer

Utilities Co-ordinator (Housing)

Supported housing strategy Manager

Resident Services & Leasing Assistant

Housing Community Mental Health Link Worker

Housing Management Officer - Coops

Housing Manager

Housing Enforcement Manager

Emergency Call Handler

Housing Operations Administrator

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