Digital service manager Work, Jobs in Brede, Esx (with Salaries)

Customer Support Coordinator
Fuzion 4 Limited —St Leonards-on-Sea
- £28,080 - £29,536 a year
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply
Learning & Development Specialist
Park Holidays UK —Bexhill
- Up to £40,000 a year
- Full-time
- Sales
- Analysis skills
- Travel
- Employee assistance programme
- Employee discount
Digital service manager
East Sussex Healthcare NHS Trust —Eastbourne
- £57,528 - £64,750 a year
- Full-time
- Employee assistance programme
Area Coordinator
Bright World Guardianships Ltd —Tonbridge
- £2,500 - £4,000 a year
- Up to 50% travel
- Computer literacy
- Administrative experience
- Work from home
- Flexible schedule
Quick apply
3d
Business Development Manager (BDM)
Astor Media —Maidstone
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Financial services
- Work from home
- Sick pay
Quick apply
Holiday Services Manager
Park Holidays UK —Rye
- £27,436 a year
- Full-time
- Microsoft Excel
- Sales
- Organisational skills
- Employee assistance programme
- Employee discount
Assistant Manager - Maidstone
BoyleSports —Maidstone
- £13.92 an hour
Quick apply
11d
Marketing Executive - Social Media
Park Holidays UK —Bexhill
- £26,000 a year
- Full-time
- Hospitality
- Sales
- Social media management
- Employee assistance programme
- Employee discount
12d
Caravan Sales Executive
Park Holidays UK —Rye
- £28,500 a year
- Full-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
13d
Learning and Development Assistant
East Sussex County Council —Eastbourne
- Microsoft Office
- In-person
7d
Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —Rye
- £37,336 a year
- Weekend availability
- Sales
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
10d
Dental Practice Manager
Banning Dental Group —Tonbridge
- £45,000 - £60,000 a year
- Full-time
- Management
- Customer service
- Patient care
- Flexible schedule
Quick apply
6d
Sales & Marketing Manager - Block Management
AM Surveying & Block Management —Maidstone
- £50,000 a year
- Full-time
- CRM software
- Management
- Sales
- Health & wellbeing programme
Quick apply
Community Nurse
Kent Community Health NHS Foundation Trust —Tenterden
- £32,073 - £39,043 a year
- Part-time
11d
Employee Relations Consultant
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
6d
Deputy Manager
Iceland —Eastbourne
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Holiday Sales - Assistant Guest Experience Manager - HS1
Parkdean Resorts —Rye
- £28,267 a year
- Weekend availability
- Sales
- Maintenance
- Supervising experience
- Store discount
- Employee assistance programme
Quick apply
Activities Co-ordinator
HC-One - The Polegate —Polegate
- £14.80 - £15.30 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
9d
Founding Hospital Director & Registered Manager
Active Care Group —Hothfield
- £105,000 a year
- Full-time
- Business development
- Rehabilitation centre
- IT
Quick apply
Account Manager Mascus
RB Global —Hastings
- Remote
- Sales
- Customer service
- English
Quick apply

I want to receive the latest job alerts for digital service manager in brede, esx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

digital service manager jobs near brede, esx

Customer Support Coordinator

Fuzion 4 Limited
St Leonards-on-Sea

Quick apply

Job details

Permanent | Full-time
£28,080 - £29,536 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
GCSE
English
Administrative experience
Data entry
Organisational skills
Phone etiquette
Communication skills

Full job description

Fuzion 4 Group

Customer Support Coordinator

Role Details

Role Title:

Customer Support Coordinator

Department / Function:

Customer Support (Service Desk Model)

Reports To:

Customer Service Manager

Location:

Fuzion 4 Head Office, St Leonards on Sea

Role Purpose

The Customer Support Coordinator is responsible for supporting the delivery of a consistent, controlled, and efficient customer experience across all service and installation activities.

The role exists to:

· manage customer communication and expectations in a structured and consistent manner

· coordinate scheduling and workflow across service and installation functions

· ensure jobs are accurately logged, tracked, updated, and completed

· support engineers by controlling information flow and reducing interruptions

· maintain operational control of administrative and workflow processes

This role operates within the Customer Support function, forming part of a centralised team responsible for customer communication, scheduling, and operational coordination.

Salary & Benefits

Salary: £28,080.00 - £29,536.00 per year

Holidays: 22 days plus all UK statutory Bank Holidays (increases with time served)

Benefits:

· Enrolled into company pension scheme after 3 months (opt out if you choose)

· Free parking available (compound/on street)

Working Arrangements

Location: Office-based (Customer Support environment)

Hours: 40 hours per week (8.30am – 5pm with a 30minute unpaid break for lunch)

Travel: Not typically required

Primary Outcomes (12-Month View)

After 12 months, the following must be true:

· Customer communication is consistent, proactive, and well managed

· Scheduling across service and install is efficient and coordinated

· Engineers receive accurate and complete job information

· Jobs are properly logged, tracked, and closed without gaps

· Administrative workflow is accurate and reliable

· Customer queries and issues are handled effectively and promptly

· The function operates with reduced reliance on individual knowledge

Key Responsibilities

1. Customer Communication

· Act as a primary point of contact for incoming calls, emails, and customer queries

· Provide updates, confirmations, and progress communication

· Manage expectations clearly and professionally

Handle initial complaints and escalate where required

2. Scheduling & Coordination

· Schedule engineers for service and installation work

· Manage diaries, capacity, and changes to schedules

· Reallocate work in response to delays, absences, or priority changes

Ensure engineers have correct and complete job information

3. Workflow & Job Management

· Log, update, and maintain job records accurately

· Track job status from creation to completion

· Ensure follow-on works are identified and coordinated

Maintain visibility of open and outstanding work

4. Operational Administration

· Maintain accurate documentation and system records

· Support completion of job documentation and certification

· Assist with job closure, billing preparation, and admin processes

Ensure system data supports reporting and operational visibility

5. Cross-Functional Support

· Work closely with Service, Install, Commercial, and Engineering teams

· Support coordination between functions to ensure smooth delivery

Highlight risks, delays, or issues impacting customer experience

Decision Authority & Escalation

This role decides independently:

· Scheduling adjustments and daily coordination priorities

· Timing and method of routine customer communication

This role influences or recommends:

· Workflow improvements

· Resource and scheduling efficiency

· Customer communication approach and improvements

This role escalates:

· Capacity or scheduling issues

· Customer complaints or risks

· Operational issues impacting delivery

Key Interfaces

Works closely with:

· Customer Services Manager

· Service Manager

· Install Manager

· Field Engineers

· Commercial Team

Provides support to:

· Customers

· Engineers

· Operational teams

Measures of Success

· Timely and effective customer communication

· Reduction in missed or delayed appointments

· Accuracy of job records and administration

· Scheduling efficiency and utilisation

· Reduction in engineer interruptions

· Positive customer experience and feedback

· Reduction in workflow delays and errors

Role Constraints

· Authority is limited to operational coordination, not commercial decisions

· Must operate within defined workflows, processes, and systems

· Cannot override technical or commercial decisions

· Must escalate issues outside defined authority

Technical Qualifications & Experience

1. Essential Qualifications

· Relevant administrative or business experience (or equivalent) – Minimum 5yrs

2. Systems & Technical Experience

· Experience using CRM, scheduling, or job management systems

· Ability to manage digital workflows and operational systems

3. Experience & Capability

· Strong organisational and coordination skills

· Experience in customer service or operational support

· Ability to manage multiple priorities in a fast-paced environment

· Clear and professional communication skills

· Strong problem-solving ability

· Attention to detail and accuracy

4. Academic / Foundational Requirements

· GCSE (or equivalent) in Mathematics and English C/4

5. Desirable

· Experience in a service, engineering, or scheduling environment

· Familiarity with Fire & Security, Electrical, or similar industries

· Experience supporting operational teams

Role Context

· Reports to: Customer Service Manager

· Embedded within: Customer Support Function

· Operates across: Service, Installation, and Commercial activities

About Fuzion 4 Group

Fuzion 4 Group is a specialist services business delivering fire and security, electrical, renewable, and locksmith solutions across a broad range of customers and environments.

Operating as one integrated group, the business brings together multiple technical disciplines under a single model, providing a consistent and reliable service across all areas of delivery.

Fuzion 4 Group focuses on:

· delivering technically correct and compliant solutions

· maintaining high service standards and consistency

· supporting customers through reliable, responsive service delivery

· developing internal capability through structured training and progression

The organisation operates with a clear emphasis on:

· technical excellence and professional standards

· clear, consistent, and predictable delivery

· long-term customer relationships

· continuous improvement across service, operations, and engineering

Pay: £28,080.00-£29,536.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Customer Services training / qualifications are desirable.

Education:

GCSE or equivalent (required)

Experience:

Office based: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

digital service manager jobs in brede, esx

Customer Support Coordinator

Learning & Development Specialist

Digital service manager

Area Coordinator

Business Development Manager (BDM)

Holiday Services Manager

Assistant Manager - Maidstone

Marketing Executive - Social Media

Caravan Sales Executive

Learning and Development Assistant

Holiday Sales - Owner and Guest Experience Manager - HS1

Dental Practice Manager

Sales & Marketing Manager - Block Management

Community Nurse

Employee Relations Consultant

Deputy Manager

Holiday Sales - Assistant Guest Experience Manager - HS1

Activities Co-ordinator

Founding Hospital Director & Registered Manager

Account Manager Mascus

I want to receive the latest job alerts for digital service manager in brede, esx

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected