Customer Liaison & Dispatch Coordinator at Blakes Meats Ltd
Location: Brighton Meat Market, Upper Hollingdean Road, Brighton
Contract: Full-time, permanent
Salary: £28,000 per annum ( increasing once the role expands and develops) + benefits including;
- Discounted staff meat - enjoy the finest cuts at home
- Access to an NHS Health Scheme for you and your family (after completion of probation)
- Regular staff incentive schemes
- Opportunity to develop your career within a thriving group of companies, with excellent prospects for advancement
- Holiday allowance increase with length of service and an extra day of for your birthday!
About Blakes Meats
Blakes Meats is a wholesale meat business based at Brighton Meat Market. We supply trade customers across the region and pride ourselves on reliable service, quality product, and getting orders out accurately and on time. This role sits at the heart of that promise — keeping our customers happy and our dispatch running smoothly.
Purpose of the Role
The Customer Liaison & Dispatch Coordinator is the main point of contact for our customers and a key link between the sales, order processing, and transport functions. The bulk of the role is customer support — fielding queries, resolving problems, and making sure orders are handled correctly from placement through to dispatch. On Friday nights the role shifts focus to cover overnight dispatch and order processing, making sure vehicles are loaded and ready to go.
Working Hours
- Monday to Thursday: Customer Liaison shift, 9:00am – 5:00pm / 10:00am – 6:00pm
- Friday: Overnight dispatch and order processing shift, 9:00pm – 5:00am (Friday night into Saturday morning).
This is an unusual but defined pattern: standard daytime hours through the week, switching to an overnight operations shift on Fridays. Applicants should be comfortable with the late/overnight Friday commitment.
Key Responsibilities
Customer liaison & support (primary focus)
- Act as the first point of contact for customer enquiries by phone, email, and in person.
- Build and maintain strong working relationships with trade customers.
- Respond calmly and effectively to complaints and problems, taking ownership through to resolution.
- Keep customers informed about their orders, deliveries, and any issues that arise.
Order processing & dispatch
- Process customer orders accurately and on time.
- Coordinate with transport to ensure orders are dispatched correctly.
- Cover the Friday overnight dispatch and order processing function, including preparing and checking orders for the morning runs.
- Keep accurate records and maintain visibility across customer support and transport dispatch.
Hands-on operations
- Help load vehicles ready for dispatch — this is a physical role that involves manual handling and lifting.
- Work alongside the warehouse and transport team to keep dispatch moving.
Cover & flexibility
- Provide cover for other team members during holidays and sickness absence.
- Take on additional responsibilities as the business requires, adapting to busy periods and changing priorities.
Person Specification
Essential
- Computer literate and confident using order processing, email, and general office software.
- Excellent communication skills with a calm, professional, problem-solving manner.
- Proven ability to handle complaints and difficult situations well.
- Physically fit and able to carry out manual handling and help load vehicles.
- Reliable, flexible, and willing to work the Friday overnight shift.
- Strong organisational skills and attention to detail.
Desirable
- Previous experience in customer service, logistics, dispatch, or a wholesale/food environment.
- Familiarity with the meat or food trade.
- Manual handling training or willingness to complete it.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
