At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
Rolling Recruitment Apply Anytime
This is a rolling recruitment advert, so applications will be reviewed as we receive them, we let you know if you have been shortlisted and arrange interviews as and when we have vacancies.
Please state clearly in your supporting letter the hours and location you are interested in (Bath, Keynsham, Midsomer Norton, or multisite)
If you’re someone who genuinely enjoys helping people and making every interaction a positive one, we’d love to welcome you to our team. Our Customer Services team is the front door to council services, supporting residents, visitors, and local businesses across Bath, Keynsham, and Midsomer Norton.
We’re looking for friendly, caring people to join us in full time, part time, casual, and multisite roles.
A Role That Puts People First
Every day, you’ll be helping customers access the services they need whether that’s answering a question, guiding them through a process, checking documents, or helping them make a booking. You’ll be the reassuring voice or friendly face that helps someone feel supported, understood, and confident about what happens next.
Most enquiries will be routine, and you’ll be empowered to resolve them straight away. When something more complex arises, you’ll work closely with senior colleagues and specialist teams to make sure every customer gets the right support.
How You’ll Make a Difference
Your work will have a real impact on people’s lives. You’ll:
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Welcome customers and guide them through their enquiry with warmth and clarity
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Provide helpful, accurate advice across phone, digital, and facetoface channels
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Check and verify documents so customers can move forward without delays
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Escalate more complex or sensitive issues to the right teams
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Keep clear, accurate records so customers don’t have to repeat themselves
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Update customer information so everything is ready for processing and audit
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Support customers with bookings and payments, ensuring the process feels simple and secure
Every interaction is an opportunity to make someone’s day easier and you’ll be part of a team that takes pride in doing exactly that.
Work Across Bath, Keynsham & Midsomer Norton
We have customer service locations across all three areas, and we offer roles based at a single site or across multiple sites if you enjoy variety in your workday.
What You’ll Bring
You don’t need to know everything on day one we’ll support you as you learn but we’re looking for people who:
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Have a good general level of education (A level or equivalent)
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Have experience helping customers in a frontline role
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Stay calm and professional when dealing with challenging situations
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Understand the importance of following processes and protocols
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Are comfortable using digital systems and online platforms
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Communicate clearly, kindly, and positively
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Can organise their work within a structured workflow
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Are curious about the wider services the council and partners provide
Knowledge of library services is helpful but not essential we’ll teach you what you need to know.
Why You’ll Love Working With Us
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You’ll make a real difference to people in your community
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You’ll join a supportive, friendly team that works together
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You’ll have opportunities to grow your skills and career
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You’ll enjoy flexibility that fits your lifestyle
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You’ll be part of a service that values kindness, accuracy, and great customer care
Ready to Make a Difference
If you’re passionate about helping people and want to be part of a team that puts customers at the heart of everything, we’d love to hear from you. Apply today and take the next step toward a role where you can truly make an impact.
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Danielle Adlam, Customer Services Team Leader , [email protected] or 01225 396511.
Interview date: TBA
- Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
