Service desk analyst Work, Jobs in Bristol, Eng (with Salaries)

Service Desk Analyst
University of Bristol —Bristol
- £32,080 - £35,608 a year
- Weekend availability
- Maintenance
- University
- IT
11d
Service Desk Analyst
Landmark Information Group —Bristol
- Customer service
- Communication skills
- Time management
1d
IT Service Desk Analyst
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
IT Service Desk Analyst
Office for Students —Bristol
- £29,187 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
10h
IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
9d
Service Desk Analyst
Sysco —Portishead
- Full-time
- Bilingual
- Customer service
- English
Service Desk Analyst
Gardiner Bros —Eastington
- Up to £28,500 a year
- Full-time
- Customer service
- Windows
- Organisational skills
- Annual leave
- Employee discount
Quick apply
IT Service Desk Analyst
Bath Spa University —Bath
- £29,588 - £33,002 a year
- Full-time
- Hybrid work
- Microsoft Office
- University
- Communication skills
- Annual leave
- Employee assistance programme
7d
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
1st Line Support Analyst
Chorus —Bristol
- Up to £27,000 a year
- Azure
- Organisational skills
- IT
Quick apply
9d
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
8d
Workshop & Service Desk Technical Analyst
WestSpring IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
3d
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
Tech Support Analyst
L&C Mortgages —Bath
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
8d
IT Network & Infrastructure Analyst (Security Focused)
TLT —Bristol
- Full-time
- Hybrid work
- Azure
- Windows
- AWS
Service Desk Analyst - Swedish Speaking
Sysco International —Portishead
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Service Desk Analyst
University of Bristol —Bristol
Aiming to resolve tickets at the first point of contact, seeking input on more complex tickets from team members and allocating tickets that can’t be resolved…
£32,080 - £35,608 a year
11d
Service Desk Analyst
Landmark Information Group —Bristol
Keeping your customers updated via all communication methods to manage expectations. Pension matched up to 6% for the 1st 3 years and matched up to 10%…
1d

I want to receive the latest job alerts for service desk analyst in bristol, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst

University of Bristol -
Bristol

Apply Now

Job details

Full-time
£32,080 - £35,608 a year
11 days ago

Qualifications

Operating systems
Maintenance
ITIL
Computer hardware
IT
NVQ
Communication skills
CompTIA A+
Information Technology

Full job description

The role

This role will be onsite 5 days a week at the University's flagship Temple Quarter Enterprise Campus - you will be front and centre, a visible and trusted presence for students, staff and visitors in one of the most dynamic environments in higher education. Delivering first class in-person IT support to a diverse campus community, both proactively & reactively.

The Service Desk are seeking enthusiastic Service Desk Analysts who can efficiently deliver IT support services, through providing excellent customer service and first line technical support, actively working to anticipate user needs and promoting self-service to improve overall service quality.

Being a recognisable, approachable presence across the campus, building relationships with users and stakeholders, operating as part of a four person rota that provides coverage across weekdays and weekends.

Providing first line support, including computer hardware, peripherals, audiovisual, system access & software. Aiming to resolve tickets at the first point of contact, seeking input on more complex tickets from team members and allocating tickets that can’t be resolved to appropriate teams to meet to the needs of our customers.

What will you be doing?

Serve as the initial point of contact for all inquiries and support requests from customers, following agreed procedures to provide efficient and excellent customer and technical support service.
Support and assist with the operation of the IT Counter/Service Desk, providing a ‘white glove’ service for students and staff on Temple Quarter campus
Investigate and resolve incidents and service requests within pre-determined limits, proactively seek out advice from more senior colleagues to develop knowledge and understanding and escalate complex issues to other teams when necessary.
Promote and encourage self-service options, including knowledge base articles and user guides, to empower customers to resolve common issues independently.
Identify recurring incidents and collaborate with colleagues to implement solutions.
Log, track, and manage incidents and service requests using the appropriate tool, including identifying any gaps or shortfalls in data collected, to ensure accurate and timely documentation.
Plan and organise own activities to achieve service delivery targets, undertaking the prioritisation and triage incidents based on urgency and impact, following agreed incident management processes.
Contribute to the creation and maintenance of a comprehensive knowledge base, identifying gaps and documenting solutions to common issues for reference by customers and colleagues.
Keep end-users informed about the progress of any incident or request they are involved in, liaising with management to devise any wider communication plans.
Promote IT security policies and guidelines, assisting customers in translating and adopting practices to protect data and assets.
Advise and gain the support of other University colleagues to contribute to service delivery and assist in the training of new colleagues in the team.
Identify opportunities for continuing personal development, proactively remaining up to date with the latest advancements in digital technology and industry best practices.

You should apply if

Essential

Some experience in IT service management working in a 1st line IT Service Desk or service orientated support team role along with desk-side support experience.
Experience in customer-facing role(s)
Excellent analytical, problem-solving, and strategic-thinking abilities applied in a support role.
Technical knowledge of desktop software, operating systems and/or hardware in common use with the ability to develop this with input from other colleagues.
Customer-focused with outstanding communication and interpersonal skills.
Proficiency in using IT service management tools and knowledge base software.
Ability to work effectively in a team-oriented, fast-paced environment.
NVQ Level 3 or HNC in a relevant technical subject or 'A' Levels including a STEM subject
OR prior relevant work experience at this level.

Desirable

Knowledge of ITIL frameworks, processes, and methodologies and ideally certification.
Certification in technical support and administration (e.g. SDI Service Desk Analyst, CompTIA A+, relevant Microsoft certifications)

Additional information

Contract type: Open ended

Work pattern: 35 hours/week including weekends

Grade: G

Salary: £32,080 - £35,608 per annum

School/Unit: IT Services

Shift pattern: Shifts will include some weekend working

This advert will close at 23:59 UK time on Monday 6th July

For informal queries please contact:

Steve Johnson – [email protected]

Andy Sloper – [email protected]

Nay Sheikh – [email protected]

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.

JOB NUMBER

SUPP113502

CONTRACT TYPE/WORK PATTERN

Open ended / Full time

POSTING END DATE

06 Jul 2026

FACULTY/DIVISION

IT Services

SALARY

£32,080 - £35,608 per annum

Apply Now

Refine Your Search

service desk analyst jobs in bristol, eng

Service Desk Analyst

Service Desk Analyst

IT Service Desk Analyst

IT Service Desk Analyst

IT Service Desk Analyst - 1st Line Support

Service Desk Analyst

Service Desk Analyst

IT Service Desk Analyst

Senior Service Desk Analyst

1st Line Support Analyst

1st Line Technical Analyst

Workshop & Service Desk Technical Analyst

IT Support Analyst

Tech Support Analyst

IT Network & Infrastructure Analyst (Security Focused)

Service Desk Analyst - Swedish Speaking

Other jobs to consider

I want to receive the latest job alerts for service desk analyst in bristol, eng

Explore jobs in more locations

The role

What will you be doing?

You should apply if

Additional information

Our strategy and mission

SUPP113502

Open ended / Full time

06 Jul 2026

IT Services

£32,080 - £35,608 per annum

Jobseeker tools

Employer Tools

Browse

Stay Connected