Main Purposes of the Job
The Facilities Services Manager is responsible for leading the delivery of facilities services across all multi-let facilities and wider estate. The role ensures that services are delivered in line with health and safety requirements, environmental standards, company procedures, relevant legislation and client/tenant requirements. This role is also responsible for maintaining budgetary control and delivering high standards of customer service.
Essential Duties and Responsibilities
- Provide overall leadership and direction to the Facilities Services operational managers responsible for Security, Front of House, Estates, Logistics, Cleaning, Grounds Maintenance and Internal Maintenance.
- Support the delivery of the business's strategic objectives and priorities, ensuring effective communication and collaboration across all teams.
- Set and ensure the achievement of key performance indicators (KPIs) for the teams. Taking corrective action where required to maintain and continuously improve standards across the buildings and wider estate.
- Empower and coach direct reports to deliver high levels of performance across facilities services.
- Develop and implement service standards and methods to improve overall efficiency and satisfaction levels.
- Support the delivery of contracted soft services for tenants, either directly or through liaison with the Site Operations Coordinator.
- Oversee third party contracts, ensuring the correct standard of service is provided in accordance with the agreed contract.
- Identify opportunities for service improvements and efficiencies, cost savings or commercial gains.
- Maintain a good working knowledge of relevant health and safety legislation.
- Proactively identify and manage risk, developing effective controls and mitigation and deals with issues across sites, escalating where appropriate.
- Maintain a safe working environment with the areas of responsibility and ensures all near misses and accidents are reported and investigated to prevent recurrence.
- Ensure Standard Operating Procedures (SOPs), Risk Assessments and Method Statements are in place, regularly reviewed and kept up to date.
- Ensure across all areas of responsibility the team are appropriately trained and records available
- Develop and maintain excellent client and customer relationships, taking a proactive approach to ensure the highest standards of service in relation to the operational needs of the building and estate.
- Demonstrate strong management qualities to drive performance and engagement across the business and team.
- Manage, motivate, and develop reporting staff through effective induction, training and development and annual appraisals.
- Manage a complex varied team covering 24/7 operations.
- Prepare and present reports to the leadership team and clients.
- Uses data to monitor performance, predict trends and inform service improvements.
- Uses relevant management software to plan, track and manage activity and projects.
- Develops a continuous improvement culture through the reporting teams.
- Manage the Discovery Park Fleet
- Implement quality standards across all areas of responsibility.
- Via a suitable subcontractor manage external maintenance works, including roof repairs, pressure washing, façade cleaning, and other building envelope maintenance tasks.
- Conduct regular inspections of external structures and surfaces to identify maintenance needs, safety hazards, and potential issues requiring attention.
- Coordinate with external contractors, suppliers, and service providers to schedule and oversee maintenance activities, ensuring timely completion and compliance with quality standards.
Additional Duties and Responsibilities
- As required by the business and/or directed by management.
Person Specification
Essential
- Previous experience in facilities management.
- Facilities Management qualification, or equivalent work-based experience within a facilities management environment.
- Previous experience managing third parties and contractors.
- Understanding and knowledge of health and safety legislation and environmental protection requirements
- Awareness of workplace health and safety.
- Experience in successful client management and relationships building.
- Ability to provide clear direction, set expectations and drive high levels of team performance.
- Excellent organizational skills
- Ability to encourage collaboration across teams and align colleagues towards common goals.
- Experience of providing timely and assertive decision making.
Desirable
- NEBOSH Certificate or Diploma in Occupational Health and Safety (or equivalent)
- Membership of a relevant professional body
Pay: Up to £50,000.00 per year
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Sick pay
Work Location: In person
