Service advisor/workshop controller Work, Jobs in Broadway, Wor (with Salaries)

Service Advisor/Workshop Controller
Gloucester Landrover —Gloucester
- £30,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
Quick apply
Assistant Service Manager
Mon Motors —Cheltenham
- £35,000 - £44,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Store discount
- Paid training
Quick apply
Service Manager (Automotive)
Baylis Automotive —Gloucester
- Up to £50,000 a year
- Full-time
- Management
- Customer service
- Analysis skills
- Free parking
- Store discount
Quick apply
Service Advisor
Dick Lovett —Tewkesbury
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Workshop Controller - Volkswagen
Johnsons Cars —Solihull
- Up to £35,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Quick apply

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Service Advisor/Workshop Controller

Gloucester Landrover
Gloucester

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Job details

Permanent | Graduate | Full-time | Self-employed
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Driving Licence
Sales
Customer service
Automotive service
Cash handling
Communication skills
Mechanical knowledge
Time management

Full job description

Job Summary
We are seeking a professional and customer-focused Service Advisor to join our Land Rover team. The successful candidate will act as the primary point of contact for customers, providing exceptional service while managing vehicle repairs and maintenance appointments. This role involves the importance of ensuring customer satisfaction through effective communication and technical understanding. The Service Advisor plays a vital role in fostering customer loyalty and supporting the smooth operation making them aware of our additional services, ordering parts, invoicing and maintaining accurate cash handling procedures, of our service department.

Responsibilities

Greet customers warmly and assess their vehicle service needs in a professional manner
Explain repair and maintenance requirements clearly, ensuring customers understand the scope of work
Making customers aware of our additional services or repairs that benefit the customer's vehicle and safety
Schedule appointments efficiently, managing workflow and ordering parts to optimise productivity
Invoicing and handle the transactions accurately, including processing payments and issuing receipts
Maintain detailed records of customer interactions, repairs, and billing information
Liaise with the technical team to communicate customer concerns and ensure timely completion of work
Follow up with customers post-service to ensure satisfaction and address any further needs
Keep up-to-date with vehicle technology and mechanical knowledge to provide informed advice

Qualifications

Proven experience in customer service or automotive service advisory roles is preferred
Strong mechanical knowledge to understand vehicle repairs and communicate effectively with technicians
Excellent communication skills, both verbal and written, with a friendly demeanour
Ability to upsell services tactfully while prioritising customer needs
Proficiency in sales and warranty payment handling procedures with attention to accuracy and security
Organised with good time-management skills to handle multiple appointments efficiently
A valid driving licence is desirable but not essential
A professional attitude with a focus on delivering outstanding customer experiences

This role offers an engaging environment where your technical knowledge and customer service skills will be valued. We encourage proactive individuals who are eager to grow within the automotive industry.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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service advisor/workshop controller jobs in broadway, wor

Service Advisor/Workshop Controller

Assistant Service Manager

Service Manager (Automotive)

Service Advisor

Workshop Controller - Volkswagen

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