Call quality analyst Work, Jobs in Brockenhurst, Ham (with Salaries)

Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
Payment Lifecycle Analyst - Swift Monitoring
JPMorganChase —Bournemouth
- Weekend availability
- Communication skills
Software Engineer IA Defence
Roke Manor Research Limited —Romsey
- Azure
- Java
- AWS
Sales Solution Architect
Roke Manor Research Limited —Romsey
- Sales
- Travel
DevSecOps Engineer
Roke —Romsey
- Full-time
- Hybrid work
- Azure
- Java
- SQL
Sales Solution Architect
Roke —Romsey
- Full-time
- Sales
- Travel
DevSecOps Engineer
Roke Manor Research Limited —Romsey
- Hybrid work
- Azure
- Java
- SQL
Software Engineer IA Defence
Roke —Romsey
- Full-time
- Azure
- Java
- AWS

Related jobs to explore

Based on your search for call quality analyst

QA Analyst - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
This position is ideal for someone with QA or testing experience who enjoys working in fast-paced transformation environments and wants to contribute directly…
Quick apply
3d
Call Quality Analyst
Better —Bournemouth
The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded.
£28,000 a year
Quick apply

I want to receive the latest job alerts for call quality analyst in brockenhurst, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Call Quality Analyst

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year

Benefits

On-site gym
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Title: Call Quality Analyst

Location: Office based, Bournemouth

Salary: £28,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.

Requirements

Proven experience in call quality analysis or related roles.
Strong analytical skills to assess call data and quality metrics.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback to team members.
Detail-oriented with strong organizational skills.
Familiarity with call centre operations and customer service standards.
Proficiency with call monitoring and quality assurance tools is a plus.

Benefits

Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

call quality analyst jobs in brockenhurst, ham

Call Quality Analyst

Payment Lifecycle Analyst - Swift Monitoring

Software Engineer IA Defence

Sales Solution Architect

DevSecOps Engineer

Sales Solution Architect

DevSecOps Engineer

Software Engineer IA Defence

Related jobs to explore

I want to receive the latest job alerts for call quality analyst in brockenhurst, ham

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected