A&E Fire and Security Ltd is a specialist in the fire and security industry installing and maintaining fire and security equipment and systems to a wide variety of new and existing customers throughout the South West, Midlands, South Wales and M4 Corridor to London.
We pride ourselves on being a committed team who strive to deliver an excellent customer service that exceeds our customer’s expectations. It is extremely important to us to provide a service that protects our customers and their organisation, and protects their property, colleagues, friends and family from the devastating effects of fire.
We now have an exciting opportunity for an Fire Risk Assessment and Training Administrator to join our team. We are open to discussing flexible working hours for the right person.
Job Requirements and Responsibilities
- Professionally liaising with customers to schedule a range of services
- Proficient use of Microsoft Office, particularly Outlook and Excel
- Serving as the first point of contact for customers and upholding a professional, positive image
- Responding to general enquiries promptly, efficiently, and with professionalism
- Communicating clearly and effectively with a diverse range of team members
- Managing and coordinating diaries to minimise travel time and prevent unnecessary journeys
- Proofreading and formatting finalised documents and certificates before dispatching to customers
- Ensuring all completed jobs are accurately documented and invoiced accordingly
- Scheduling tasks in alignment with contractual obligations
- Accurately inputting data into the customer database
- Organising and sharing diary appointments with the relevant stakeholders
- Regularly updating the Team Manager with key information and updates
- Preparing customer quotations for managerial sign-off and submitting tenders where required
- Proactively following up on outstanding customer quotations
Key Skills and Attributes
- Strong organisational and planning capabilities
- Proactive approach to ensure tasks are completed to a high standard
- Enthusiastic attitude with a focus on meeting business and customer needs
- Ability to manage multiple priorities simultaneously
- Excellent verbal and written communication skills with both customers and colleagues
- Exceptional customer service skills with a solutions-focused mindset
- Keen attention to detail and accuracy
- Ability to troubleshoot and resolve day-to-day issues independently
- Strong time management skills and the ability to meet deadlines
- Flexible and adaptable approach to changing demands
- Confident in using office administration systems and digital tools
- Collaborative mindset, working closely with the Team Manager to achieve shared goals
- Team-oriented with a joined-up approach to working across departments
The candidate must be used to working in a busy, “quick response” environment and must be able to be a reliable and assertive member of a busy operational team. It's also expected that the candidate will have good understanding of commonly used Microsoft office applications. In return the company is offering a stable, fun and professional working environment with career progression opportunity for committed and proactive candidates.
The requirement for this role is a part time based on 25 hours a week. We are open to discussing flexible working hours for the right person..
Pay: From £28,000.00 per year
Application question(s):
- This role is fully on-site and does not offer remote or hybrid working. Are you able to work on-site full-time?
Work Location: In person
