Help desk operations manager Work, Jobs in Broomfield, Ess (with Salaries)

Help Desk Operations Manager
Go Fix Mechanical & Drainage Services —Dartford
- £40,000 - £55,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
Passenger Services Agent
PrimeFlight —Stansted
- Customer service
- Communication skills
- Free parking
- Employee discount
10d
Customer Service Team Leader
William Hill —Chelmsford
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
7d
LGV Driver
Selwood Limited —Dartford
- £46,351 a year
- Overtime
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
OCC and Maintenance Engineer
CBRE —Basildon
- Full-time
- Microsoft Outlook
- AI
Receptionist - Maternity Cover
Holiday Inn Southend —Southend-on-Sea
- £12.80 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply

I want to receive the latest job alerts for help desk operations manager in broomfield, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk operations manager jobs near broomfield, ess

Help Desk Operations Manager

Go Fix Mechanical & Drainage Services
Dartford

Quick apply

Job details

Full-time
£40,000 - £55,000 a year
8 days ago

Benefits

Company pension
Pay rise

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Organisational skills
Communication skills
Help desk

Full job description

Due to continued Investment and growth, an exciting opportunity for a Help Desk Operations Manager has arisen. This job would be ideal for someone with extensive help desk experience & knowledge in running & managing a busy help desk together with managing a team of engineers & operatives.

PROBLEM SOLVERS WITH A CAN-DO ATTITUDE NEED ONLY APPLY

Go-Fix Mechanical & Drainage Services provide drainage, plumbing, ground works, vacuum tanker and other various key maintenance services for a broad range of clients in Greater London & the surrounding counties.

As the help desk operations manager, you will be expected to deliver a high standard of work with excellent customer service
To manage a team of help desk operatives carrying out varied tasks including running & updating client portals, ensuring WIP numbers are managed & delegated accordingly
Updating key account clients & working alongside the accounts team in order to ensure works, call outs & projects are brought to the correct conclusions
Able to prioritize workloads, Multitasking is a must as we are a fast paced reactive help desk
Excellent organisational skills, able to work to deadlines and work under pressure
Excellent telephone manner
Great management & communication skills - able to deal with customers and all levels
Proficient in Microsoft Office programs excel Outlook and Word
Have the ability to pick up new processes, retain and process Information
Ability to be part of a team and carry out of variety of tasks
The ability to work on own as well as managing a team & manage time effectively and efficiently

Requirements

Monitoring mailboxes
Running a team of help desk administrators
Managing a number of client portals & updating clients accordingly
Login and following up of emergency call out orders & PO’s
Ensuring all jobs from previous evenings and weekends are updated
Answering high volume inbound calls, assisting customers with specific inquiries and job bookings
Operating uploading and updating jobs on our company job management system
Updating worksheets with changes and statuses of each job
Ability to prioritize his own workload to meet deadlines
Providing of level of support to the help desk administrators & operations managers
Providing clients with updates on the progression of jobs and projects
Working to time scales as part of a high performing team
Working alongside operations managers within the business & reporting to directors on a weekly basis
Monday to Friday 7.30 am to 5.30 pm plus the requirement of overtime as needed
Out of hours Escalations being 1 evening per week plus 1 weekend per month

Salary

£40'000 - £55'000 + Over time (Based on experience)

Benefits

Full uniform & PPE provided
Company vehicle & fuel card
Company Iphone & IPad provided
Progression & salary increases based on performance
Free Perk-box subscription
Additional holiday benefit
Company pension
Be part of a strong up & coming business that is experiencing year on year growth

Quick apply

Refine Your Search

help desk operations manager jobs in broomfield, ess

Help Desk Operations Manager

Passenger Services Agent

Customer Service Team Leader

Service Coordinator Team Leader

LGV Driver

OCC and Maintenance Engineer

Receptionist - Maternity Cover

I want to receive the latest job alerts for help desk operations manager in broomfield, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected