Operations & guest experience coordinator Work, Jobs in Broxburn, Wln (with Salaries)

Guest Experience Coordinator - Summer Season (June-September)
Joivy —Edinburgh
- £27,000 a year
- Temporary
- Hospitality
- Customer service
- English
Quick apply
15h
Workplace Coordinator - BBC (Edinburgh Site Only)
Emcor —Edinburgh
- £28,052 a year
- Full-time
- First Aid Certification
- Organisational skills
- IT
- Employee assistance programme
- Referral programme
Quick apply
Operations Coordinator
DFDS UK & Ireland —Larkhall
- Microsoft Office
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Guest Experience Coordinator - Summer Season (June-September) Part-time
Joivy —Edinburgh
- £13,500 a year
- Temporary
- Hospitality
- Customer service
- English
Quick apply
15h
Sales and Marketing Coordinator
Hard Rock Cafe Edinburgh United Kingdom —Edinburgh
- English
- Hotel
- Café
Quick apply
Head of Hospitality - Food & Beverage
Filmhouse —Edinburgh
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply

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Workplace Coordinator - BBC (Edinburgh Site Only)
Emcor —Edinburgh
Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover. Compiling and issuing 'Building User Guides'.
£28,052 a year
Quick apply

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operations & guest experience coordinator jobs near broxburn, wln

Guest Experience Coordinator - Summer Season (June-September)

Joivy -
Edinburgh

Quick apply

Job details

Temporary
£27,000 a year
15 hours ago

Benefits

Company pension

Qualifications

Hospitality
Customer service
English
Front desk
Communication skills
Office experience

Full job description

Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 400 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 6 countries (Italy, Spain, France, Portugal, UK, and Bulgaria)

Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, business Unit focused on real estate investments.

Joivy Scotland

JOIVY has established a reputation in Edinburgh as a premium rental management company focusing on adopting a hospitality attitude to property management.

JOIVY manages over 160 homes for individual owners, 60 for B2B clients and several apartment hotels. As we continue to grow our portfolio of high-quality serviced apartments, hotels, long-lets and rural retreats we also look towards our future growth throughout Scotland and maintaining the best possible service to both Guests and Clients.

Purpose of the role

Ensuring guests and landlords have the best possible experience and our property portfolio operates smoothly. This role is split between office-based work in our HQ and out and about across our portfolio throughout Edinburgh.

This role requires active communication with guests mainly in person, in writing, using Joivy’s communication platform, and over the phone. The ideal candidate will have excellent communication skills (spoken and written), customer service skills and experience working in a fast-paced office environment.

Key Responsibilities

Answering inbound calls from guests, clients and contractors
Triaging issues and inbound requests
Replying to messages by email and messaging from guests (on ENSO), clients and contractors
Using online tools to manage reservations, calendars and property details
Taking messages and booking callbacks with other team members
Performing reservation changes (cancellations, extensions) working on Airbnb account and Booking.com extranet and similar tools
Working with the B2B team for corporate bookings
Working with the Maintenance team to report, schedule and monitor repairs and renovations
Any other adhoc work throughout the Edinburgh operations as required
When required, perform duties in support of the broader team’s operations, including but not limited to:
- Dealing with invoice requests from the finance department
- Ordering consumables and performing stock-take as needed; replacing broken and faulty items in our properties
- Scheduling cleaning, checking auto tasks, recording Owner cleans on airtable
- Checking key returns (keynest and office pick up)
- Carrying out property inspections
- Completing inventories, check-outs and inspections of long-term rentals
- Conducting meet and greets and coordinating guest check ins/outs
- Maintaining guides and manuals for properties
- Maintaining the office, controlling stock and supplies, and light reception work

Required skills and or qualifications

You have experience in hospitality or customer service;
You are a problem-solver and self-driven to provide outstanding customer service;
You are fluent in English (C1 level, written and spoken) - additional languages are a plus!

Terms & Conditions

£27,000 per annum
40 hours per week, 4 days a week, shift pattern based on rota which includes weekends
33 days including Bank Holidays full-time equivalent, pro-rata based on actual contracted weekly hours
Pension contributions

Quick apply

Refine Your Search

operations & guest experience coordinator jobs in broxburn, wln

Guest Experience Coordinator - Summer Season (June-September)

Workplace Coordinator - BBC (Edinburgh Site Only)

Operations Coordinator

Guest Experience Coordinator - Summer Season (June-September) Part-time

Sales and Marketing Coordinator

Head of Hospitality - Food & Beverage

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