Customer service advisor remote Work, Jobs in Bures Saint Mary, Ess (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Customer Service Advisor - Nights/Part-time
Cloud —Colchester
- £12,722 a year
- Part-time
- Remote
- Customer service
- Communication skills
- Life insurance
Quick apply
9d

Other jobs to consider

Find your next job by exploring related positions.

Data Entry and Customer Service Advisor (Full Time)
Express Appliances Ltd —Colchester
Chasing incomplete sales either by email or telephone,. Calling customers and chasing debt,. Supporting customers with financial problems, creating payment…
£13.62 an hour
Quick apply
9d
Customer Service Advisor
SwiftSwitch —London
Act as the primary point of contact for customers, providing support via phone, email, and other communication channels such as supplier portals.
Up to £25,000 a year
Quick apply

I want to receive the latest job alerts for customer service advisor remote in bures saint mary, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service advisor remote jobs near bures saint mary, ess

Customer Service Representative jobs in Ipswich

Customer Service Representative jobs in Colchester

Customer Service Representative jobs in Manchester

Customer Service Representative jobs in Redcar

Library Service jobs in Rugby

Customer Service No Experience jobs in Manchester

Customer Service Representative jobs in Brighton

Customer Service Representative jobs in Bedale

Home Based Customer Service jobs in Scotland

Customer Service Representative jobs in Coventry

Customer Service Representative jobs in Marlborough

Customer Service Assistant jobs in London

Customer Service Representative jobs in Bristol

Customer Service jobs in Hounslow

Customer Service Representative jobs in Watford

Customer Service Manager jobs in Manchester

Customer Service Representative jobs in Ashford

Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

customer service advisor remote jobs in bures saint mary, ess

Customer Service Advisor - Remote

Customer Service Advisor - Nights/Part-time

Other jobs to consider

I want to receive the latest job alerts for customer service advisor remote in bures saint mary, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected