Nestled in the peaceful countryside just minutes from Edinburgh, Norton House Hotel & Spa combines classic Scottish charm with contemporary luxury. Our historic 19th-century manor house is renowned for exceptional service, beautiful surroundings, and unforgettable guest experiences.
Whether you're welcoming guests, preparing incredible food, keeping our spaces pristine, or supporting behind the scenes, your role will help shape these memorable moments. You'll join a supportive, friendly team where your ideas are valued, your development is encouraged, and no two days are the same.
At Norton House Hotel & Spa, it’s not just about delivering excellence to our guests, it’s about creating a workplace where people are proud to belong. If you’re motivated, enthusiastic, and ready to make a difference, we’d love to hear from you.
As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.
If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Norton House Hotel & Spa offers an inspiring place to grow your career.
What will the role involve?
As a Spa Therapist, you will play an integral role in curating unforgettable journeys of relaxation and rejuvenation. With an intuitive approach to guest care, you will anticipate individual needs and deliver treatments to the highest standard, ensuring every detail reflects excellence. With a strong focus on mindfulness and attention to detail, you will create a sense of calm and indulgence, ensuring every guest leaves feeling restored and valued.
This is a part-time role working 3 days out of 7 including weekends on a rota basis, 24 hours per week, which may vary depending on business.
Flexible working hours can be accommodated where possible.
What’s in it for you?
- A competitive hourly rate of £14.00 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
- A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
- Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Uniform and meals on shift provided.
- Free onsite parking (where applicable).
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension, enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Are you Hand Picked?
- We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
- You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
- It is essential you have current UK beauty therapy level 3 Qualifications (or equivalent), and are confident in demonstrating these skills, able to carry out all treatments including facials, massage, nail and feet treatments including gel nail application. Ideally trained in using Elemis product house and Comfort Zone.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.
Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.
Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.
Apply Today
If you're an experienced Job title looking to work in a luxury hotel, take the next step in your career with Norton House Hotel & Spa and apply now.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
