3rd line support Work, Jobs in Burntwood, Sts (with Salaries)

3rd Line Support Engineer
Clearcare Solutions Limited —Stafford
- £35,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
Quick apply
5h
3rd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
3rd Line Technical Support Engineer
Spherica Business Solutions Ltd —Walsall
- £40,000 - £45,000 a year
- 12 hour shift
- IT
- Employee discount
- Referral programme
Quick apply
7d
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- From £30,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Free parking
- Annual leave
Quick apply
7h
3rd Line Support Engineer
wavenet —Solihull
- Full-time
- Azure
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Home Energy Advisor
M Group —Birmingham
- £31,373 a year
- CRM software
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Short-term Temporary Team Member
NEXT —Cannock
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
3d
IT Support Apprentice
Epwin Group PLC —Telford
- Full-time
- Management
- Leadership
12d
Assistant Accountant
Bromford —Wolverhampton
- £26,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
- Annual leave
- Employee assistance programme
3d
Regional Support Engineer
RS Group —Nuneaton
- Management
- Customer service
- English
- Annual leave
- Employee assistance programme
6d
Team Manager
Aon Corporation —Birmingham
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
6d
3rd Line Support Engineer
Grainger and Worrall —Bridgnorth
- Up to £45,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
3rd Line Engineer
Intercity Technology —Birmingham
- Hybrid work
- Microsoft Access
- Azure
- Windows
- Employee assistance programme
Self-Directed Support Officer
Walsall Council —Walsall
- £28,598 - £31,022 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
- Flexitime
5d
Renewables Supervisor
Sureserve —Coventry
- £40,000 - £45,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Hourly Paid Lecturer in Academic Study Skills/English Language Support
University of Wales Trinity Saint David —Birmingham
- £43.75 an hour
- Part-time
- English
- University
- Organisational skills
12d
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Microsoft Office
- Computer networking
- Sick pay
Quick apply
Meetings and Events Senior Project Manager
Emota —Ashby-De-La-Zouch
- Microsoft Excel
- Project management
- Annual leave
Quick apply
14d
Retail Assistant - Cannock
Katharine House Hospice —Stafford
- £9,941.59 - £9,941.60 a year
- Weekend availability
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript

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3rd Line Support Engineer

Clearcare Solutions Limited
Stafford

Quick apply

Job details

Permanent | Full-time
£35,000 - £38,000 a year
5 hours ago

Benefits

Private medical insurance

Qualifications

Jira
Microsoft Excel
Computer Science
Customer service
SQL
PHP
Docker
Virtualisation
Software development
APIs
Agile
Debugging

Full job description

About Clearcare Solutions

At Clearcare Solutions, we are a dynamic software provider dedicated to delivering exceptional solutions to the care sector. Our innovative applications empower care providers to streamline their operations and enhance service delivery. As we continue to grow, we are looking for a proactive 3rd Line Support Engineer to join our UK support team.

The Role

You will work at the intersection of our customer-facing support team and our in-house development team, focusing on:

Advanced Troubleshooting: Investigating and resolving complex, novel issues in the current production version of our applications. You will be tackling unique edge cases that do not have a playbook, canned response, or established precedent.
Database Investigation: Utilising deep database knowledge to diagnose underlying data issues and ensure system integrity.
Enhancement Delivery: Implementing Quality of Life improvements and UI/UX enhancements.
Client Collaboration: Working closely with clients to gather requirements when needed.
Client Onboarding: Processing varied and occasionally unorganised data inputs from clients, successfully transforming them into structured files or scripts for seamless system import.
Team Support: Occasionally assisting with 2nd line support tasks as part of the wider team effort.

This is an exciting opportunity for an investigative problem-solver to make a high impact. While software development experience is beneficial, your core strengths must lie in deep database knowledge, critical thinking, and an exceptional eye for detail. You will be supporting live customers, precision and accuracy are paramount.

Essential Skills:

Highly skilled in SQL: Exceptional database knowledge is the primary technical requirement for this role.
Expertise in Spreadsheets: High proficiency in spreadsheet software (e.g., Excel, Google Sheets), encompassing advanced data manipulation and validation. Adept at creating complex formulas to produce reliable outputs.
Creative Problem-Solving: Ability to navigate and resolve entirely new, undocumented issues without relying on a playbook.
Uncompromising Attention to Detail: A very keen eye for detail, understanding that precision and accuracy are critical when dealing with live customer environments.
Communication: A professional and approachable attitude when engaging directly with users and clients.

Desired Skills:

Experience debugging web applications built with PHP.
Knowledge of Vue 3 and the Composition API.
Proficiency in creating pull requests (PRs) to resolve bugs effectively and writing/maintaining unit tests for robust code.
Familiarity with Jira and Agile development methodologies.
A degree in Computer Science (or a related field) or equivalent experience.
Experience with virtualisation technologies such as Docker.
Prior customer service experience.

Why Join Us?

Opportunity to work in a collaborative and supportive team environment.
Full training and continuous professional development provided.
Contribute to software that makes a meaningful difference in the care sector.
Competitive salary with regular working hours and flexibility.
Exceptional benefits package including:
Access to EVs through a salary sacrifice scheme
Private medical insurance
Life Assurance
28 days’ leave (including bank holidays) - rising with length of service
Professional development budget

Job Types: Full-time, Permanent

Pay: £35,000.00-£38,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

3rd line support jobs in burntwood, sts

3rd Line Support Engineer

3rd Line Engineer - Support

3rd Line Technical Support Engineer

App Support Analyst

3rd Line Support Engineer

Home Energy Advisor

Short-term Temporary Team Member

IT Support Apprentice

Assistant Accountant

Regional Support Engineer

Team Manager

3rd Line Support Engineer

3rd Line Engineer

Self-Directed Support Officer

Renewables Supervisor

Hourly Paid Lecturer in Academic Study Skills/English Language Support

IT Support Engineer

Meetings and Events Senior Project Manager

Retail Assistant - Cannock

Process Developer

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