Caddington Surgery is a forward-thinking practice but with traditional values based in caddington. Our 5000 patient practice is served by a team of caring staff. We have six GPs, 3 nurses, a Healthcare Assistant and a team of dedicated receptionist and a Practice Manager. We pride ourselves on excellent standards of patient care and strive to always put the needs of the patient at the centre of what we do.
Job description
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
Summary;
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Main Duties of the Job
The successful applicant will:
- Provide secretarial support to GPs and the wider clinical team.
- Prepare and process referral letters, reports and other clinical correspondence.
- Manage NHS e-Referral Service (e-RS) referrals where appropriate.
- Process incoming hospital letters and other correspondence.
- Liaise with patients, hospitals and community healthcare providers.
- Maintain accurate electronic patient records.
- Prioritise workload to ensure deadlines are met.
- Respond to telephone and email enquiries in a professional and courteous manner.
- Support the wider administration team as required.
Secondary responsibilities
In addition to the primary responsibilities, the Medical Secretary may be requested to:
- Partake in audit as directed by the audit lead
- Produce meeting agendas and record the minutes of meetings
- Support reception staff, providing cover during staff absences
- Complete opening and closing procedures in accordance with the duty rota
Person specification – Medical Secretary
Qualifications
Essential
Desirable
Educated to GCSE level or equivalent
GCSE Mathematics and English (C or above)
NVQ Level 2 in Health and Social Care
Experience:
Experience of working with the general public
Experience of administrative duties
Experience of working in a healthcare setting as a medical secretary
Skills:
Excellent communication skills (written and oral)
Strong IT skills, including audio typing
Clear, polite telephone manner
Competent in the use of Office and Outlook
SystmOne
Effective time management (planning and organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure
Personal qualities:
Polite and confident
Hours: 16 hours per week:
- Monday 9.30am-12.30pm
- Tuesday 9.30am-2.30pm
- Thursday 9.30am-12.30pm
- Friday 9.30am-2.30pm
Pay: £12.97 per hour
Experience:
- Medical Receptionist: 1 year (preferred)
- Medical Secretaries & Receptionists: 1 year (preferred)
Work Location: In person
