Job Overview
This isn’t a standard receptionist role. As our Front of House & Client Experience Manager,
you’ll be the heartbeat of the clinic — the first face clients see, the person who keeps
everything running beautifully, and a key part of how we track and grow the business.
You’ll own the entire client journey, support and manage the team day-to-day, and take
responsibility for keeping our performance data accurate and up to date.
The Role
A part-time, front-facing management position covering:
- Client experience and front of house
- Bookings, diary management and all client communications
- Team management and day-to-day support
- Performance tracking and reporting
- Sales support and retail
- Day-to-day clinic operations
Hours
Core hours are as follows:
- Monday: 9:30am – 2:30pm
- Tuesday: 2pm – 8pm
- Thursday: 2pm – 8pm
- Friday: 9:30am – 2:30pm
Saturday hours — two options are available:
Option A — Every other Saturday, 9am – 5pm (approx. 26 hours per week average)
- Longer Saturday shift with every alternate weekend off
Option B — Every Saturday, 10am – 2pm (approx. 26 hours per week)
- Shorter Saturday shift every week
Both options result in approximately 26 hours per week. We’re happy to discuss which works best for you.
Key Responsibilities
Client Experience
Welcoming clients and creating a warm, premium first impression
Ensuring smooth check-in, check-out and payment
Handling client queries and concerns professionally
Maintaining a beautifully presented, calm front of house
Bookings & Diary Management
Managing all appointments via phone, WhatsApp, Instagram and our booking system
Keeping the diary full and well-optimised at all times
Proactively rebooking clients to maintain treatment consistency
Filling last-minute gaps and managing cancellations
Team Management
Supporting and motivating the team during shifts
Being the first point of contact for the team when issues arise during the day
Ensuring the team are on time, prepared and presenting to brand standards
Feeding back to the Clinic Director on team performance and any concerns
Performance Tracking & Reporting
- Maintaining and updating clinic spreadsheets — including bookings, retail sales,
rebooking rates and membership numbers
- Tracking individual and clinic-wide performance against monthly targets
- Producing a simple weekly/monthly summary report for the Clinic Director
- Flagging any drops in performance or areas of concern early
Sales & Revenue Support
- Confidently recommending treatments, add-ons and upgrades
- Promoting retail products and supporting client education
- Actively promoting and signing up clients to the Skin Club membership
- Helping the team hit monthly performance targets
Daily Operations
- Handling payments and maintaining accurate client records
- Upholding brand standards in presentation and communication
- Supporting the team during busy periods
- Contributing to social content where possible (photos, stories)
What You’re Not Responsible For
This is not a therapist or treatment role — you will not be delivering any treatments. You are
also not responsible for:
- Payroll, staff contracts or rotas
- Stock ordering or supplier management
- Compliance, insurance or backend operations
What We’re Looking For
Warm, confident and genuinely loves making people feel welcome
- Highly organised and proactive — you stay one step ahead
- Comfortable working with spreadsheets and tracking data accurately
- A natural people manager — fair, consistent and calm
- A brilliant communicator across phone, WhatsApp, Instagram and in person
- Calm under pressure and comfortable in a fast-paced environment
- Takes real pride in the details that elevate the client experience
- Wants to grow with the business long-term
Experience in hospitality, customer service, beauty or a premium client-facing role is highly
valued. Salon or clinic reception experience is a bonus — but attitude is everything.
Package
£30,000 pro-rata
Equivalent to £15 per hour
PLUS:
Retail Commission
- 5% commission on personal retail sales
Skin Club Membership Bonus
- £25 bonus for every Skin Club membership signed up through your recommendation
Baldock Monthly Performance Bonus
Monthly bonuses based on total Baldock salon turnover:
- £25,000 month = £100 bonus
- £28,000 month = £200 bonus
- £30,000 month = £400 bonus
Bonuses are reviewed and paid monthly once targets are achieved.
3-Month Review
We’ll review the role and package together after 3 months once:
- Client rebooking systems are fully embedded
- Diary management and communication processes are running smoothly
- Performance tracking is in place and providing clear data
- Skin Club membership numbers are growing
- We can properly track the impact of the role on salon performance
The goal is to build a role where your earnings grow alongside the clinic, and to create a
long-term position for you within Belle & Bee.
Pay: £30,000.00 per year
Benefits:
Work Location: In person
