Job Summary
We are seeking a motivated and customer-focused Sales & Administration Assistant to join our self-storage facility team. The successful candidate will be responsible for driving sales, assisting customers with storage solutions, managing administrative tasks, and ensuring the smooth day-to-day operation of the facility. This role combines customer service, sales, and office administration responsibilities in a fast-paced environment.
Duties
Sales & Customer Service
- Welcome customers in person, by phone, and via email.
- Identify customer storage needs and recommend suitable unit sizes and services.
- Conduct facility tours and explain storage options, pricing, and terms.
- Convert enquiries into rentals and achieve occupancy targets.
- Promote additional products and services, including packaging materials, insurance, and moving supplies.
- Follow up on leads and maintain customer relationships to maximize occupancy.
Administration
- Process rental agreements, payments, and customer documentation.
- Maintain accurate customer records and update the storage management system.
- Handle invoicing, receipts, and basic cash reconciliation.
- Prepare reports on occupancy, sales performance, and customer enquiries.
- Manage filing, correspondence, and general office administration.
- Ensure compliance with company policies and data protection requirements.
Facility Operations
- Conduct routine inspections of storage units and facility grounds.
- Monitor security procedures and report maintenance issues.
- Assist with unit availability management and move-in/move-out processes.
- Coordinate with contractors and service providers when required.
- Maintain a clean, professional, and welcoming facility environment.
Experience
Essential
- Previous experience in sales, customer service, or administration.
- Excellent communication and interpersonal skills.
- Strong organisational and time-management abilities.
- Competent in Microsoft Office applications and CRM/management systems.
- Ability to work independently and as part of a team.
- Professional, friendly, and customer-focused approach.
Desirable
- Experience in the self-storage, property, retail, or service industry.
- Knowledge of sales techniques and lead conversion.
Key Competencies
- Sales and negotiation skills
- Customer relationship management
- Attention to detail
- Problem-solving ability
- Administrative efficiency
- Teamwork and collaboration
- Reliability and accountability
- Working Conditions
- Full-time position available.
- Will require occasional Saturday work
- Primarily office-based with regular movement around the storage facility. Along with meeting clients at our other sites on occasions
Performance Measures
- Occupancy and sales targets achieved.
- Lead conversion rates.
- Customer satisfaction scores and feedback.
- Accuracy of administrative records.
- Compliance with operational and security procedures.
Reports To: Facility Manager /Operations Director
Location: Mainly Melksham but may need to do customer viewings in Calne and Chippenham and cover Salisbury (expenses to be covered)
Salary: Based on experience + potential commission/bonus structure
- Will require occasional Saturday work
- Primarily office-based with regular movement around the storage facility. Along with meeting clients at our other sites on occasions
Job Type: Full-time
Pay: £24,000.00-£28,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Experience:
- Organisational skills: 2 years (required)
- Customer service: 2 years (required)
- Admin: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
