About the Role
Are you looking for a new challenge? Job security? A chance to help make a difference to the local community?
We are seeking an experienced medical secretary with excellent computer, interpersonal, customer service and organisational skills to join our team, and provide general secretarial support to the doctors and health care professionals involving word processing and audio typing skills alongside general clerical work.
A good telephone communication manner is essential. The right candidate will have a methodical approach to fluctuating workloads, and the ability to work under pressure, and as part of a fantastic medical admin team, with a consistent positive and can do attitude.
We are looking to recruit for this role as quickly as possible and will review applications regularly, so the job may close early if a successful candidate is found.
Key Responsibilities
Referrals
- Generating NHS and private referrals and associated admin. This will be from both dictation and written requests from clinicians.
- Send all referrals via Referral Management Service RMS or as appropriate.
- Monitor referrals, coordinating rejected referrals and maintaining data on referrals sent.
- Maintain up to date data on referrals sent, logging, coding referrals as appropriate.
- Amend patient address details when necessary.
- Contact patients regarding any missing information, arranging practice appointments when necessary.
- Provide support for practice delivered services, typing and sending onward referrals.
Correspondence
- To provide an efficient typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, etc. in an accurate, timely and quality manner.
- Assess the urgency of outgoing correspondence consulting where appropriate, and act accordingly.
- Co-ordinate and dispatch outgoing correspondence, internal mail, external mail, and emails
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To complete tasks from GPs and other clinical staff, such as chasing hospital appointments, letters etc.
External Liaison
- Liaise with patients and external organisations as necessary.
- Act as the first point of contact for GP and hospital queries.
Miscellaneous
- Undertake other administrative tasks as required.
- To provide cover for other members of the secretarial/admin team during periods of sickness and annual leave, this may require answering patient telephone calls, booking appointments, helping the triage team.
- To assist in the training of any secretarial staff.
Clinical Governance
- To ensure the Practices ongoing compliance with the CQCs Care Quality Commission essential standards of quality and safety.
- Contribute to the development and maintenance of sound clinical governance and risk management.
- Support the development/implementation on any new ways of working policies..
- Support in operating a quality assurance but no blame culture that adheres to best practice around incident reporting and whistle blowing.
Engagement with Patients, Internal and External Stakeholders
- Initiate, develop and maintain excellent third party relationships e.g. NHSE Area Teams, sub-contractor providers, patient groups, local community health teams and other stakeholders to grow, maintain and support service and performance delivery.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
About You
- Friendly, patient‑focused, and able to deliver excellent customer service
- Can-do attitude, calm and collected under pressure and able to handle difficult conversations professionally
- Highly organised & strong attention to detail
- Highly confident using IT systems with the ability to learn new software and processes quickly
- Fabulous Team Player, able to work in a busy NHS environment
What We Offer
- Highly competitive salary currently equivalent to NHS Bands 2-3 with potential opportunities to progress
- NHS Pension Scheme
- 5 weeks annual leave plus bank holidays (pro-rata) plus your birthday.
- FREE onsite parking in St Ives
- Supportive and friendly team environment
- Opportunities for learning, training and development
- Working in a respected and community‑focused GP surgery
- Beautiful Grade II listed building in the heart of St Ives within walking distance to the beach for lunch breaks
- Free refreshments & frequent staff perks
For more information please visit www.thestennacksurgery.co.uk
Pay: From £24,730.00 per year
Benefits:
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Work Location: In person
