Job Title: IT Sales & Support Technician (Path to Head of Sales)
Location: Haverhill, Suffolk
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (No weekend or evening work)
Salary: £12.90 Per Hour with opportunity for increase and performance-based bonus.
About Us
We are an established and growing IT service provider based in Haverhill, dedicated to delivering top-tier technology solutions, workshop repairs, and managed IT services to both local businesses and residential clients.
We are a close-knit, ambitious team that operates with a flat hierarchy. In this role, you will work directly alongside the Company Director, receiving direct mentorship, hands-on training, and a clear, fast-track trajectory to step up into a leadership position as our future Head of Sales.
The Role
This is a unique, dynamic, and highly rewarding role designed for a motivated, tech-savvy individual looking to develop both their technical capabilities and their commercial business sales skills.
We firmly believe that you cannot effectively sell business IT services unless you truly understand the technology behind them. Your time will be split roughly 50/50 between hands-on technical work and driving business growth:
- Corporate Lead Generation & Business Development (50%): Researching local businesses across the local area, making proactive outbound cold calls to identify decision-makers, uncovering their current IT pain points, and booking qualified discovery meetings and IT audits for the Company Director to close.
- Technical IT Support & Workshop Repairs (50%): Undertaking physical hardware diagnostics, desktop/laptop repairs, component upgrades, and testing within our Haverhill workshop. You will also manage Tier 1 helpdesk triage and look for natural opportunities to introduce our premium Nicom+ service package to residential clients looking for ongoing peace of mind.
What We Are Looking For
- A Confident Communicator: You must have an excellent phone manner, be articulate, polite, and completely unfazed by phone rejection. Minimum 1 year of experience in a customer-facing or phone-based environment (retail, customer service, or telesales) is essential.
- Hands-on Tech Aptitude: You don't need to be a senior engineer, but you must have a basic level of IT knowledge. (office 365, Windows etc), and a willingness to learn.
- Career Ambition: You want more than just a standard 9-to-5 helpdesk job. You are motivated by long-term growth and are hungry to earn a future leadership title.
- Requirements: Must live within a reasonable commuting distance of Haverhill and hold a Full clean UK Driving License for occasional on-site client visits.
What We Offer
We believe in rewarding loyalty and hard work. You will get to work a reliable, structured schedule of 9am to 5pm, Monday to Friday, meaning your weekends are always yours to enjoy.
On top of that, you will receive the standard 20 days holiday plus bank holidays, and access to the company pension scheme after three months of service.
Ready to join a business that treats you like family? We would love to hear from you. Click the apply button today to send us your CV and start your next chapter with us.
Closing Date Wednesday 10th June 2026
Candidates should hear from us by the 12th June.
Interviews will be held on Tuesday 16th June and Wednesday 17th June during office hours 9- 5. If you would need a different time, please do let us know when applying
Pay: £25,155.00 per year
Benefits:
Work Location: In person
