What will the role Involve?
This role has three primary areas of focus
- Data Analysis and reporting
- System Support
- Distribution Support
Key Responsibilities:
Data Analysis and reporting
- Providing regular (daily, weekly, monthly) reports with supporting commentary
- Monitoring daily pickup and trends to support revenue managers in their decisions
- Design and maintain dashboards to track key performance indicators (KPIs)
- Market Intelligence: Stay ahead of industry trends, seasonal events, and macroeconomic factors that could impact consumer behaviour.
- Supports forecast and budgeting process by providing required data/reports.
- Data Extraction: Building Power BI/ Power Pivot dashboards to pull insights that the standard system reports might miss
System Support
- Auditing the flow of data between the PMS (Opera), the RMS (Duetto), and CRS (iHotellier).
- Acting as the "Level 2" support for divisional revenue managers when their systems aren't yielding the correct rates or inventory isn't syncing.
- Reviewing and monitoring system configuration (PMS, RMS, CRS) and ensuring setups are correct.
- Distribution Support
- Monitoring competitor rates using tools like Lighthouse and STR.
- Monitoring rate parity within channels and highlight discrepancies.
- Maintaining the mapping between the PMS, and CRS.
- Maintaining the OTA’s extranets
Who we are…
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.
Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.
Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.
What’s in it for you?
- A competitive salary, discussed at interview stage.
- A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
- Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Hand Picked Hotels is proud to be an Equal Opportunities Employer. Applicants must have the right to live and wo
