Community relations Work, Jobs in Capenhurst, Chs (with Salaries)

Customer Relations Officer
Cheshire West and Chester Council —Ellesmere Port
- Customer service
- Computer literacy
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Community Payback - Probation Service Officer - Chester
HM Prison & Probation Service —Chester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
2d
Probation Service Officer - Flint (Wales)
HM Prison & Probation Service —Flint
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Lecturer in Politics and/or International Relations (5 posts)
University of Liverpool —Liverpool
- £47,389 - £59,966 a year
- Full-time
- University
- Teaching
5d
Probation Service Officer - Wrexham (Wales)
HM Prison & Probation Service —Wrexham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Housing Management Worker Homelessness
Forum Housing Association —Ellesmere Port
- £13,144.86 - £14,831.76 a year
- Part-time
- In-person
- Care plans
- Free parking
- Health & wellbeing programme
Quick apply
19h
Community Payback - Probation Service Officer - Halton and Warrington
HM Prison & Probation Service —Runcorn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
2d
Alumni Relations Coordinator
Liverpool John Moores University —Liverpool
- £26,707 - £31,236 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
- Annual leave
13d
Community Payback - Probation Service Officer - Wirral
HM Prison & Probation Service —Birkenhead
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
2d
Marketing & Social Media Executive
Cases and Clues ltd —Chester
- £24,420.00 - £35,933.27 a year
- Full-time
- Social media management
- Bachelor's degree
- Organisational skills
- Free parking
- Store discount
Quick apply
Case Administrator - Courts - Cheshire
HM Prison & Probation Service —Chester
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
PEP (Personal Education Plan) Co-Ordinator
Wirral Metropolitan College —Birkenhead
- £27,117 - £29,615 a year
- Full-time
- School
- Free parking
- Annual leave
Quick apply
4d
Public Liaison Officer (Liverpool)
Balfour Beatty —Liverpool
- Hybrid work
- Civil engineering
- Organisational skills
- Communication skills
- Annual leave
8d
Commercial Card Banking & Administrative Analyst
Bank of America —Chester
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee assistance programme
6d
Head of Employee Relations and HR Policy
University of Liverpool —Liverpool
- £61,759 - £75,917 a year
- Full-time
- Hybrid work
- University
- Human resources
- Leadership
- Annual leave
Lecturer in Politics and/or International Relations ( 2 Posts)
University of Liverpool —Liverpool
- £39,906 - £46,049 a year
- Full-time
- University
5d
Independent Sexual Violence Advisor (ISVA) – Crewe
RASASC Cheshire & Merseyside (Rape and Sexual Abuse Support Centre) —Crewe
- £26,574 - £28,574 a year
- Full-time
- In-person
- Care plans
Quick apply
7d
Health and Justice Navigator – Middlewich custody
Midlands Partnership University NHS Foundation Trust —Winsford
- £28,392 - £31,157 a year
- Full-time
- Travel
11d
Practice Education Facilitator
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £39,959 - £48,117 a year
- Full-time
- Rehabilitation centre
4d
Director of People
Cheshire and Wirral Partnership NHS FoundationTrust —Chester
- Full-time
- Master's degree
- Continuous improvement
- Leadership

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Customer Relations Officer

Cheshire West and Chester Council -
Ellesmere Port

Apply Now

Job details

Fixed term contract
4 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Childcare
Car scheme

Qualifications

Customer service
Computer literacy
Organisational skills
NVQ
Communication skills

Full job description

Here at Cheshire West and Chester Council, we are committed to providing excellent Adult Social Care services to residents. We are one team, putting what matters to people first and are investing in a number of roles, across our service areas to grow our dynamic, solution focused team.

So, wherever you are in your life, there is something to suit you in Adult Social Care, whether that be meaningful work, feeling valued in your role, career progression, pay progression or a great work life balance, this is where you will find it. If you want to be a part of our welcoming, values driven service and are passionate about being part of a team that can make a real difference for local people, please take a look at the roles we have available.

Organisation

Cheshire West and Chester Council

Location

Chester, Ellesmere Port, Winsford

Job Category

Social Care

Grade

CWAC NJC - Grade 6

Salary Min

£28,598 per annum

Salary Max

£31,022 per annum

Hours per week

Weeks per year

52.143

Employment Type

Fixed Term

Contract Duration

12 months

Closing Date

28/06/2026

Ref No

W4631

Documents

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

The Community Access team are the ‘front door’ into adult social care, they give Information advice, guidance and support on care and support for adults. They carry out initial assessments, signpost to other services as and when required. The team is integrated with Social Workers, Occupational Therapists, Social Care Assessors, and Occupational Therapy Assistants. Assessments are mainly telephone based but with opportunities to carry out home visits when required.

As a customer relations officer, you will be critical in providing a frontline service by being the first point of contact made to the department by members of the public, council staff and other agencies. This will be via a variety of mediums such as direct calls, portal submissions requesting support through the council’s website, and emails/systems. As you will be required to work on both call taking and IT systems, an ideal candidate will have a professional telephone manner, be a skilled communicator, be organised and have good computer literacy. Support will be given to expand on your community knowledge; some prior knowledge is desirable.

By undertaking preliminary screenings, you will help provide an efficient and effective service for the customer, collate sources of information and contacts to help keep our computerised records up to date and accurate to help streamline our service. We are therefore looking for a candidate who is customer-centric focused, dedicated and a highly motivated team player to join us.

We provide high-quality, person-centred social care for adults, but for us it’s more than that; we support people to change and enhance their lives every day through the work undertaken by our talented and dedicated teams.

Our values are important to all of us, we live and breathe them, and they shape how we work together to create positive environments where both colleagues and people who use our services can be inspired to reach their potential. If you share our values and commitment, then you’re our kind of person.

You will have the opportunity to;

Work in a forward-thinking Council and within teams that have clear, shared values
Work with local people to understand their care and support needs and help to identify options available to them
Be pivotal to ensuring people are connected to the support services and community assets they need to live great lives.
Grow and develop in your own skills and experience through developing and supporting others.
Receive great support from our proactive and knowledgeable management team.
Develop and progress in your career through training and development opportunities in a variety of pathways

You will have:

NVQ Level 3 in Health and Social care or equivalent (Desirable).
Be required to undertake an enhanced DBS plus Adults and Childrens Barred List (Essential).
Experience in working directly or indirectly with the public
An understanding of the principles and practises of care
Excellent customer service skills
Effective teamwork and organisational skills
The ability to self-manage workloads within timescales for the completion of tasks
You are confident, energetic, and enthusiastic as well as sensitive and resilient
Effective interpersonal and communication skills including an excellent telephone manner
The ability to manage difficult customer situations

Come and join us, working in an authority that has an excellent reputation, great working culture and is an inclusive and dynamic place to work. We consider our workforce to be of high value, placing wellbeing at the forefront. The benefits of working for the Council go well beyond making a difference to people’s lives, as well as working within a supportive environment with people who share your values you will have access to a huge range of benefits including discounts on:

High street and supermarket shopping
Gym membership
Holidays
Days out
Cinemas
Childcare vouchers
Cash back scheme on any medical treatment that you may require via Medicash
Car lease scheme (Brand new fully maintained and insured car for 3 years in return for a fixed monthly payment via salary sacrifice)
Cycle Scheme (Save up to £320 on the cost of a brand-new bike and equipment)

We also offer:

Competitive salary
A generous holiday allowance starting at 26 days pro rata (plus bank holidays) increasing with length of service to 31 days
An excellent career average pension scheme with employer contributions of 18%. (Employer contributions elsewhere are typically 3%)
The opportunity to develop your skills and career
Rewards and Recognition for going above and beyond such as additional annual leave and shopping vouchers
Supportive team and culture
Opportunity to purchase up to 10 days additional annual leave
An Employee Assistance Programme, which offers free 24/7 confidential assistance, practical information, and emotional support.

Please note that we reserve the right to withdraw this advert should sufficient applications be received.

Please note we cannot currently offer sponsorship as a council for international recruitment.

For further information please contact: [email protected]

Please note that this job is subject to a Disclosure and Barring Service (DBS) check.

To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk

No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £13.45 per hour for all contracted hours.

For any technical enquiries please email [email protected] and quote job reference number in all correspondence.

Apply Now

Refine Your Search

community relations jobs in capenhurst, chs

Customer Relations Officer

Community Payback - Probation Service Officer - Chester

Probation Service Officer - Flint (Wales)

Lecturer in Politics and/or International Relations (5 posts)

Probation Service Officer - Wrexham (Wales)

Housing Management Worker Homelessness

Community Payback - Probation Service Officer - Halton and Warrington

Alumni Relations Coordinator

Community Payback - Probation Service Officer - Wirral

Marketing & Social Media Executive

Case Administrator - Courts - Cheshire

PEP (Personal Education Plan) Co-Ordinator

Public Liaison Officer (Liverpool)

Commercial Card Banking & Administrative Analyst

Head of Employee Relations and HR Policy

Lecturer in Politics and/or International Relations ( 2 Posts)

Independent Sexual Violence Advisor (ISVA) – Crewe

Health and Justice Navigator – Middlewich custody

Practice Education Facilitator

Director of People

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