customer relations assistant Work, Jobs in cardiff, crf (with Salaries)

Customer Relations Assistant
Transport for Wales —Pontypridd
- £12.71 an hour
- Word processing
- Classroom experience
- Computer skills
- Employee discount
Cynorthwy-ydd Amgueddfa / Museum Assistant
Merthyr Tydfil County Borough Council —Merthyr Tydfil
- £19,979.15 - £28,598.00 a year
8d
Conveyancing Assistant - Commercial Property
Hugh James —Cardiff
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
5h
HR Services Senior Assistant, Partner Support Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Assistant Front Office Manager
Marriott Cardiff —Cardiff
- Full-time
- Hotel
- Front desk
- Office experience
Quick apply
Store Manager
Bird & Blend Tea Co. —Cardiff
- £31,500 - £34,125 a year
- Weekend availability
- Management
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
13d
Pension Admin Assistant
Avon Fire & Rescue Service —North Somerset
- £26,403 - £28,142 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
1d
Food and Beverage Manager
Holiday Inn Cardiff North —Cardiff
- From £28,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
Quick apply
9d
Assistant Manager
IN n OUT Autocentres —Cardiff
- £32,000 - £34,000 a year
- Full-time
- Management
- Customer service
- Maintenance
- Free parking
- Annual leave
Quick apply
Mobile Catering Assistant
Aramark —Bassaleg
- £12.71 an hour
- Weekend availability
- School
- Free parking
- Employee discount
8d
Laundry Assistant
St Monica Trust —Cote
- £13.45 an hour
- Part-time
- Customer service
Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend
New Balance —Bridgend
- Weekend availability
- Customer service
- Basic maths
- Communication skills
- Employee discount
- Flexible schedule
Depot Assistant
Interpump Fluid Solutions —Bristol
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Employee assistance programme
- Life insurance
Quick apply
2d
Home Services Assistant
Age Connects Torfaen —Torfaen
- Monday to Friday
- IT
- Communication skills
Internal Sales Executive
Taylor Maxwell —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Sales
- Annual leave
- Employee assistance programme

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customer relations assistant jobs near cardiff, crf

Customer Relations Assistant

Transport for Wales -
Pontypridd

Apply Now

Job details

Fixed term contract
£12.71 an hour

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Word processing
Classroom experience
Computer skills
Communication skills
Welsh

Full job description

Pay Rate:
£12.71 per hour
Location:
Llys Cadwyn Pontypridd
Website Category:
Head Office
Contract Type:
Fixed Term
Closing Date:
8 June 2026
Vacancy Reference:
0584

Please note: this is a 6 month fixed-term contract

The Role

The Customer Relations Assistant performs an integral multifunctional role within the Customer Relations function, providing efficient administration support including organising, processing and monitoring all channels of communication as well as supporting the management team with the preparation of reports and data analysis.

Role responsibilities

Provide a high-quality Customer Relations service, by professionally addressing complaints, queries and feedback from customers via a range of contact methods to resolve customer queries promptly.
Process customer queries by recording information about customers, cases, and contact reasons into the CRM system, to ensure all data captured is both complete and accurate.
Produce quality written responses to all customer contacts by complying with our regulatory timescales, Complaint Handling procedures and internal guidelines to ensure the output of replies to customers meets internal quality guidelines regarding content and tone.
Process delay repay claims on our Delay Repay system by using a range of contact methods and our CRM systems, ensuring that each claim is processed in line with our Passenger Charter

Who we're looking for

High standard of written and verbal communication
Proficient computer and word processing skills with Microsoft
Excellent organisational
Ability to provide a consistent high-quality service to

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

customer relations assistant jobs in cardiff, crf

Customer Relations Assistant

Cynorthwy-ydd Amgueddfa / Museum Assistant

Conveyancing Assistant - Commercial Property

HR Services Senior Assistant, Partner Support Services

Assistant Front Office Manager

Store Manager

Pension Admin Assistant

Food and Beverage Manager

Assistant Manager

Mobile Catering Assistant

Laundry Assistant

Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend

Depot Assistant

Home Services Assistant

Internal Sales Executive

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