Vacancy Name
Credit Controller- Cardiff
Employment Type
Permanent
Company Description
Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.
Description
As a Credit Controller you will support the effective management and monitoring of client credit accounts, ensuring timely payment collection and minimising bad debt exposure. You will liaise with customers and internal departments to maintain accurate financial records and resolve payment issues efficiently.
Key Responsibilities
1. Credit Control Management:
Monitor and manage outstanding balances, ensuring that overdue payments are collected promptly.
Maintain accurate and up-to-date customer account records.
2. Debt Collection:
Chase outstanding debts by phone, email, or letter.
Negotiate payment plans with customers experiencing financial difficulties.
Work with legal teams on escalating overdue accounts to legal action when necessary.
Ensure collections are in line with company policies and payment terms.
3. Account Reconciliation & Receipting:
Allocation and reconciliation of customer accounts to ensure all payments are accounted for and discrepancies are addressed.
Investigate and resolve payment discrepancies and customer queries in a timely manner.
4. Reporting:
Assist in preparing and presenting weekly/monthly reports on overdue accounts, bad debts, and cash flow to the finance team.
Provide insights and analysis on payment trends and customer credit risk.
5. Collaboration with Internal Teams:
Work closely with the Business Stakeholders to resolve any credit-related issues affecting customer relationships.
Liaise with the finance team to ensure that billing and invoicing processes run smoothly.
6. Compliance:
Ensure adherence to credit policies and procedures.
Comply with regulatory and legal requirements related to credit control and debt recovery.
Key Requirements
Proven experience as a Credit Controller, Debt Collector, or in a related role.
Strong knowledge of credit management and collection procedures.
Excellent communication and negotiation skills.
Ability to work well under pressure and handle difficult conversations.
Strong organizational and time management skills.
Proficiency in accounting software and MS Office (especially Excel).
Additional Requirements
Attention to detail and high levels of accuracy.
Strong problem-solving skills.
Ability to work independently and as part of a team.
Customer service-oriented with a focus on maintaining positive customer relationships.
Benefits
Company Pension Scheme
25 days of annual leave + bank holidays
Additional annual leave days from certain levels of seniority
Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
Business closure over Christmas*
Life Assurance x4 annual salary
Enhanced family leave policies
Enhanced Company Sick Pay
Employee Assistance Programme – 24/7 support, free and confidential
Corporate Discounts Platform
Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:
Critical Illness Cover
Cash plan
Cycle to work
Eye care
Dental
subject to exceptions and business needs