Of house team leader Work, Jobs in Cardiff (with Salaries)

Team Leader
Link Financial Outsourcing —Caerphilly
- £29,500 a year
- Full-time
- Customer service
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
5d
Team Member *New Centre Opening*
Hollywoodbowlgroup —Cardiff
- £12.71 - £13.21 an hour
- Weekend availability
- Bar
- Employee discount
Team Leader
Home Bargains —Barry
- £32,032 a year
- Part-time
- Supervising experience
- Leadership
- Store discount
- Annual leave
Quick apply
4d
Team Member
EG On The Move Ltd —Chepstow
- £8.05 - £12.90 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
General Manager
Acumen Logistics —Avonmouth
- £60,000 - £65,000 a year
- Full-time
- Management
- Business development
- Driving
- Free parking
Quick apply
Dealerpoint Manager
Volvo Group —Cardiff
Short-term Temporary Team Member
NEXT —Mid Glamorgan
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
7d
Support Worker
Freeways —Clevedon
- £13.45 - £13.70 an hour
- Part-time
- In-person
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
4d
Depot Manager
Renault Truck Commercials —Cardiff
- Up to £71,000 a year
- Management
- Power tools
- In-person
- Free parking
- Store discount
Quick apply
5d
Restaurant - Team Leader
Brewers Fayre —Barry
- Up to £14.51 an hour
- Full-time
- Leadership
- Restaurant
- Employee discount
Quick apply
3d
Deputy General Manager
Croeso Pubs —Cardiff
- £32,000 - £35,000 a year
- Hospitality
- Sales
- Customer service
- Employee discount
Bar Team Member
Hollywoodbowlgroup —Cardiff
- £12.71 - £13.21 an hour
- Weekend availability
- Bar
- Employee discount
7d
Branch General Manager
DFS —Llantrisant
- £38,449 - £50,500 a year
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
11d
General Manager
The Ivy Cardiff —Cardiff
- Full-time
- Hospitality
- English
- Restaurant
- Employee discount
Quick apply
4d
Cleaner / 1749 - The Gatekeeper, Cardiff
J D Wetherspoon plc —Cardiff
- £12.91 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
6d
Area Security Manager
Mitie —Cardiff
- Weekend availability
- Management
- Military
- Team management
Senior Sous Chef
Solina Cardiff —Cardiff
- Up to £48,000 a year
- Full-time
- Leadership
- Employee discount
Quick apply
5h
Digital Construction Coordinator - Cardiff
Johnson BIM —Cardiff
- £40,000 - £50,000 a year
Quick apply
Digital Construction Manager - Cardiff
Johnson BIM —Cardiff
- £55,000 - £65,000 a year
Quick apply
Cycling Coach
GLL —Cardiff
- £13.45 an hour
- Part-time
5d

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Team Leader

Link Financial Outsourcing -
Caerphilly

Quick apply

Job details

Full-time
£29,500 a year
5 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
Numeracy
Mentoring
IT
Communication skills

Full job description

The Team Leader is a frontline role within Operations, responsible for delivering the highest standards of customer service and support to the Company, clients, and customers in line with the FCA’s Consumer Duty. The Team Leader plays a key role in supporting the Team Manager by providing day-to-day leadership, coaching, and oversight of a team of officers, ensuring performance meets departmental objectives, aligns with company policies, and delivers positive customer outcomes. The role also contributes to continuous improvement by identifying opportunities to enhance processes and team effectiveness.

What you’ll do

The Team Leader will be responsible for the following activities:

Perform the responsibilities of a Customer Service Advisor and Customer Service Administrator where required, ensuring all actions support Consumer Duty principles.
Support the delivery of excellent inbound SLA performance and provide guidance to team members to ensure high-quality customer outcomes.
Attend regular Quality Assurance calibrations to ensure service quality and call monitoring standards meet Consumer Duty expectations.
Take ownership of escalated customer issues or complaints, ensuring they are resolved fairly, transparently, and in a timely manner.
Monitor the quality of team members’ work, providing coaching, side-by-side support, and constructive feedback to improve performance and customer outcomes.
Develop and maintain team knowledge of policies, regulatory requirements, and legislation, ensuring consistent and compliant application.
Conduct monthly performance reviews, tracking goals, attendance, and training to drive behaviours aligned with Consumer Duty.
Support the Team Manager in delivering team meetings and updates, ensuring colleagues understand how their role contributes to good customer outcomes.
Lead by example, upholding the Company’s core values, recognising success, and encouraging behaviours that deliver positive outcomes for customers.
Please note: this is not an exhaustive list and the role holder may be required to carry out other duties of a similar nature as required.

What you’ll bring

Strong understanding of delivering excellent customer service in line with Consumer Duty principles.
Excellent written and verbal communication skills.
IT literate with the ability to use multiple systems effectively.
Good numeracy skills, including the ability to calculate and set up appropriate payment plans where applicable.
Ability to multitask and manage a variety of responsibilities simultaneously.
Effective time management and ability to prioritise workload.
Strong attention to detail and ability to follow processes consistently.
Initiative and problem-solving skills to deliver balanced outcomes for customers and the business.
Experience coaching and mentoring team members to improve performance and engagement.
Experience managing people and addressing day-to-day performance or behavioural matters.

What we offer

We believe in rewarding our people and creating a workplace where you can thrive. When you join us, you’ll benefit from:

25 days’ annual leave (pro rata for part-time employees), plus bank holidays
An extra day off to celebrate your birthday
A discretionary annual performance bonus
The option to purchase up to 5 additional days of holiday
A competitive pension scheme with 8% total contributions
Life assurance at 4x your annual salary
Access to our Employee Assistance Programme for confidential support and advice
Season ticket travel loans to support your commute
Enhanced maternity and adoption pay
A friendly, relaxed working environment with modern facilities
A vibrant culture with regular social events, charity fundraising, and employee recognition schemes
Ongoing learning and development opportunities to support your career growth

Link Financial Group is one of Europe’s leading servicers of consumer, SME and leasing credit, operating out of 12 offices across 10 European countries and employing more than 900 people. For over 25 years, our scale, professionalism and expertise in the sector have made us the partner of choice for many of the world’s leading banks and providers of credit.

We service more than 7 million accounts including consumer finance, credit cards, auto loans, asset finance and leases, mortgages, student loans and commercial (SME) receivables, and have bought more than 6,000 portfolios since 1998.

Our industry-leading systems and data analytics combined with excellence in customer service, compliance and technology make Link Financial Group the trusted credit expert for Europe’s lenders.

The Group was founded on firmly ethical principles, with the fair treatment of customers embedded in all processes and training.

Brecon House
3 Caerphilly Business Park
Caerphilly
CF83 3GQ

Quick apply

Refine Your Search

of house team leader jobs in cardiff

Team Leader

Team Member New Centre Opening

Team Leader

Team Member

General Manager

Dealerpoint Manager

Short-term Temporary Team Member

Support Worker

Depot Manager

Restaurant - Team Leader

Deputy General Manager

Bar Team Member

Branch General Manager

General Manager

Cleaner / 1749 - The Gatekeeper, Cardiff

Area Security Manager

Senior Sous Chef

Digital Construction Coordinator - Cardiff

Digital Construction Manager - Cardiff

Cycling Coach

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