Cardigan Health Centre is seeking a professional, organised, and patient-focused Medical Receptionist/Administrator to join our friendly and busy practice team.
This is a temporary position working 5 days per week (Monday to Friday), 5 hours per day, on a rota basis between 8:00am and 6:45pm for 6-12 months.
Please note: Applicants must be able to commit to working within the rota hours stated above and be willing to work occasional overtime to provide cover for annual leave and sickness. We are unable to offer additional or reduced hours over fewer days.
Previous applicants need not apply.
About the Role
This is a varied and rewarding role within a busy healthcare environment. The successful candidate will be responsible for providing an efficient and professional reception and administrative service, supporting patients, GPs, and the wider healthcare team.
Key responsibilities include:
- Booking appointments and managing patient requests
- Handling patient enquiries both face-to-face and over the telephone
- Liaising with GPs and other healthcare professionals
- Maintaining accurate patient records and documentation
- Undertaking a range of administrative duties to support the smooth running of the Practice
- Working across different departments as required
- Adhering to strict confidentiality and data protection procedures at all times
About You
We are looking for an enthusiastic and adaptable individual who thrives in a fast-paced environment and enjoys working with people.
Ideally, you will have previous experience in a medical reception or healthcare administration role, although candidates with strong customer service and administrative experience will also be considered.
You will be able to demonstrate:
- Excellent organisational skills and the ability to prioritise effectively
- Strong interpersonal and customer service skills
- A professional and confident telephone manner
- Excellent communication skills and attention to detail
- The ability to multitask and remain calm under pressure
- Strong IT skills, including Microsoft Word
- A positive, proactive, and can-do attitude
- A smart and professional appearance
- Flexibility and adaptability in your approach to work
- The ability to handle sensitive and sometimes emotionally challenging situations with empathy and professionalism
- Strong listening skills and the ability to accurately record information
- A commitment to working collaboratively within a multidisciplinary team
- Strict adherence to confidentiality protocols at all times
The ability to speak Welsh would be advantageous but is not essential.
What We Offer
- A supportive and friendly team environment
- A varied and engaging role within primary care
- Opportunities for occasional overtime when available
- The chance to make a real difference to patients' experience of healthcare services
If you are a motivated individual with excellent communication and organisational skills, we would love to hear from you.
To apply, please submit your application via the Indeed website. Shortlisted candidates may subsequently be asked to provide a CV and covering letter. Alternatively, these may be emailed, posted, or delivered in person to the surgery for the attention of Lisa Owen (Operations Manager) or Deborah Thornton-Smith (Business Manager) at:
Canolfan Iechyd Aberteifi, Canolfan Integredig Aberteifi, Aberteifi, SA43 1JX
Cardigan Health Centre, Cardigan Integrated Care Centre, Cardigan, SA43 1JX
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
