It Work, Jobs in Cardington, Shr (with Salaries)

IT Servicedesk Administrator
Epwin Group PLC —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Technical Support Engineer
BaseRock IT Solutions —Shrewsbury
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Driving
- Free parking
- Work from home
Quick apply
3d
IT Applications Support Analyst
JVM Castings (Worcester) Ltd —Kidderminster
- £25,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- ERP systems
- Free parking
- Life insurance
Quick apply
3d
IT Technician
Epson —Telford
- £26,437 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
IT Network Technician
Quattris Global —Wellington
- £25 - £27 an hour
- Temporary
- Schematics
- In-person
- Hand tools
- COVID-19 protective measures
Quick apply
10d
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
IT Support Apprentice
Epwin Group PLC —Telford
- Full-time
- Management
- Leadership
8d
Technical Support Engineer – IT
Enconvo UK —Telford
- Full-time
- Azure
- Windows
- SharePoint
- Employee discount
IT Development Engineer (Software)
Epson —Telford
- £38,627 a year
- Full-time
- Bachelor's degree
- Computer networking
- Software development
Quick apply
Network Engineer
Leidos —Leominster
- £44,700 - £57,300 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Annual leave
- Work from home
Senior IT Project Manager
Capgemini —Telford
- Hybrid work
- Project management
- Agile
- IT
Housing Technical Support Officer
Telford and Wrekin Council —Telford
- £29,064 - £31,022 a year
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Free parking
- Employee discount
6d
Estates Help Desk Administrator & Coordinator
Elysium Healthcare —Wolverhampton
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Advanced Technical Support Engineer
Schneider Electric —Telford
- Full-time
- Hybrid work
- Computer literacy
- English
- Programmable logic controllers
- Annual leave
Senior Solution Architect
Capgemini —Telford
- AWS
- Agile

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Technical Support Engineer
BaseRock IT Solutions —Shrewsbury
Professional manner when visiting customers with a can do attitude and willingness to help our customers. Act as first point of contact for IT/OT support calls…
£28,000 - £34,000 a year
Quick apply
3d
Technical Support & Sustainment Engineer
Raytheon —Malvern
You will demonstrate software and systems to internal and external customers, while contributing to continuous improvement and lean activities.

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IT Servicedesk Administrator

Epwin Group PLC -
Telford

Apply Now

Job details

Full-time
5 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Procurement
Ticket management
Administrative experience
ITIL
Organisational skills
IT
Communication skills

Full job description

EPW1

Group Head of ICT Infrastructure

As a key member of the Group ICT Infrastructure team, the ICT Service Desk Administrator provides first-line triage, coordination, and administration of service desk activities.

The role ensures all incoming requests are logged accurately, prioritised effectively, and assigned correctly, while supporting procurement processes and maintaining hardware/software inventory across the organisation.

This position is essential in delivering a high-quality user experience and ensuring efficient ICT operations through proactive ticket management, stock handling, and administrative support.

General

Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.
Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
Promote and display the Epwin Core Values.

Service Desk Administration

Act as the first point of triage for all incoming ICT incidents and service requests.
Ensure all tickets are accurately logged with sufficient detail, correct classification, and appropriate priority.
Assign tickets to the correct divisional support groups or escalate where necessary.
Monitor ticket queues to maintain SLA compliance and proactively chase updates when required.
Provide users with updates on request progress, ensuring clear communication and customer satisfaction.
Identify recurring issues and escalate trends to Group Head of ICT Infrastructure for review.
Assist in creating and updating Service Desk knowledge base articles, FAQs, and user guides.

Procurement & Stock Management

Manage the end-to-end procurement process for ICT hardware, software, and peripherals.
Raise purchase orders, liaise with approved suppliers, and track orders through to delivery.
Maintain up-to-date stock levels for hardware, consumables, and critical spares at relevant sites.
Issue equipment to users and ensure all assets are recorded in the organisation’s asset management system.
Monitor licensing allocations and renewals, ensuring compliance with vendor requirements.
Assist with the lifecycle management of ICT assets, including receiving, registering, retiring, and disposing of equipment in line with policy.

Technical & Operational Support

Provide basic first-line support where appropriate (password resets, account unlocks, simple troubleshooting).
Ensure adherence to ICT security policies when issuing equipment, software, or access rights.
Support onboarding and offboarding processes regarding equipment allocation and returns.
Assist with administrative tasks for ICT audits, inventory checks, and compliance activities.
Work collaboratively with technical teams, escalating issues requiring higher-level expertise.

Experience working within an IT ServiceDesk or administrative support environment.
Strong organisational skills with the ability to prioritise and manage multiple tasks.
Excellent communication skills, both written and verbal.
Familiarity with ITIL-aligned service desk processes (incidents, requests, triage).
Basic understanding of IT hardware, software, and peripheral equipment.
Experience with procurement processes and supplier interaction.
Capable of maintaining accurate records, stock systems, and asset registers.
Customer-focused approach with a commitment to high-quality service.
Proficiency with Microsoft 365 applications (Excel, Outlook, Teams, Word)

Service Desk tickets triaged and assigned within agreed timeframes.
Accuracy of ticket logging, categorisation, and prioritisation.
Procurement requests processed promptly, and stock levels maintained effectively.
Positive feedback from users, peers, and management.
Adherence to service level agreements and operational procedures.
Contribution to continuous improvement of ServiceDesk processes.

Organised & Detail-Focused - Able to manage information accurately and work methodically.
Customer-Centric - Approachable, helpful, and committed to positive user experiences.
Action-Oriented - Able to manage workload efficiently and respond to changing priorities.
Strong Communicator - Clear, professional, and confident in all forms of communication.
Collaborative - Works well within team environments and builds positive relationships.
Integrity & Trustworthiness - Handles information and assets responsibly and ethically.
High Standards - Takes pride in delivering quality work and maintaining accurate records.

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Refine Your Search

it jobs in cardington, shr

IT Servicedesk Administrator

Technical Support Engineer

IT Applications Support Analyst

IT Technician

IT Network Technician

Senior IT Support Technician / Team Lead

IT Support Apprentice

Technical Support Engineer – IT

IT Development Engineer (Software)

Network Engineer

Senior IT Project Manager

Housing Technical Support Officer

Estates Help Desk Administrator & Coordinator

Advanced Technical Support Engineer

Senior Solution Architect

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