Salary: £40,777 - £41,771 per annum
Hours: 37 hours per week
Location: Cumberland
Contract: Permanent
About this opportunity
We are seeking a dynamic Service Lead to join our Finance Team. The role will support our Income and Banking Team and the Service Manager with robust management and effective operational delivery of services which meet performance expectations, first time resolution, process redesign and adopting new ways of working. Providing enhanced Customer Service and any associated improvements putting health and wellbeing at the heart of
everything we do.
Key Responsibilities
- Lead the operational delivery of Income and Banking services, ensuring compliance with statutory regulations and internal policies.
- Make day-to-day operational decisions and resolve complex issues, maintaining high-quality controls.
- Drive service improvements through process redesign, technology adoption, and efficiency savings.
- Engage proactively with internal and external stakeholders to influence timely resolution and improve customer outcomes.
- Support projects that shape inclusive customer experiences and deliver a “no wrong door” approach.
- Motivate and develop your team within a modern learning culture, fostering excellence and attracting top talent.
About you
A confident leader with strong operational experience, excellent communication skills, and a passion for delivering efficient, customer-focused services.
Who we’re looking for
We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.
Find out more about the Cumberland Finance Team here: Finance | Careers, and be sure to take a look at the post specification (below) for the essential criteria for this role.
We’re also about potential over perfection and we can help you grow in the role and thrive in your career.
Be sure to take a look at the post specification (below) for the essential criteria for this role.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact Karen Reid by email at [email protected]
Guaranteed Interviews
We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.
- Those who consider themselves disabled as defined by the Equality Act 2010
- Those in care or who have left care and are aged 24 and under
- Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).
If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.
Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.
If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [email protected]. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.
Application and Interview information
Easily apply by submitting your CV and answering a few short questions
- Closing date: 7th June 2026
- Interview date: TBC
If you experience any difficulties logging in to apply for this role, please contact the HR Systems team at [email protected].
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Please read the supporting information:
Please also refer to our Careers site to find out more:
- Our Staff Benefits
- Candidate Support
- About Cumberland Council
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