Launch your career as a Claims Handler with Auxillis - with full training, career progression opportunities and the chance to earn monthly bonuses.
Location: Based in our Peterlee HQ with hybrid working options after probation.
Working Hours:37.5 hours per week, with shifts between 8am and 5.30pm Monday-Friday.
Salary: Starting from £25,004 with the opportunity to increase your salary as your experience grows with us, plus:
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Monthly Performance Bonus - Boost your earnings by up to £330 per month (up to £3960 a year when you’re performing at your best)
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Ace Award Scheme - Additional rewards for outstanding feedback
Excel as a Claims Handler!
As a Claims Handler based in our Peterlee head office, you’ll play a key role in helping to recover the cost of damages and infringements by negotiating settlements and payments with customers. Whatever the circumstances of the claim, it will be your role to agree the best possible outcome for both the customer and the business.
Why Auxillis?
At Auxillis, we’re passionate about developing talent and building an inclusive workplace where everyone feels valued, supported, and empowered to thrive. We invest in comprehensive training and ongoing development, ensuring you have the skills, confidence, and tools needed to deliver exceptional service to our customers.
If you have a keen eye for detail, enjoy getting to the bottom of issues, and have the confidence to handle complaints and negotiate solutions, we’d love to hear from you and explore how you could become part of our team.
Join us as a Claims Handler and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
Pension - Employer contributions of 3%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community & Culture - We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About Us
You may not know the Auxillis name, but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
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