Shift Supervisor
Location: RAF Brize Norton, Carterton, OX18 3LX
Salary: £31,129.20plus excellent benefits
Schedule: Perm/FT/39.50 hours
Ready to impact a better future?
As a Shift Supervisor in our Passenger and Cargo Services team, you’ll lead front-line operations that keep passengers moving safely and efficiently through the air terminal. You’ll play a key role in delivering a high-quality, dependable service where every journey matters.
In this role, your work has real purpose – supporting vital military and passenger movements while creating a positive experience for every traveller. From overseeing check-in and boarding to resolving queries and managing your team, you’ll help create a safe, smooth and professional environment that reflects care, trust and pride in everything we do.
What you’ll do as a Shift Supervisor
You’ll be entrusted to:
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Lead and manage a team of Passenger Service Agents, ensuring safe, compliant and efficient operations throughout your shift
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Oversee all stages of the passenger journey including check-in, security, boarding, arrivals and post-flight processes
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Allocate tasks, monitor performance and ensure colleagues follow procedures and service standards
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Maintain accurate flight documentation and coordinate closely with Duty Air Movements Officers and key stakeholders
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Support customer needs, resolve enquiries and ensure a high standard of customer service at all times
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Ensure the terminal environment remains safe, clean and fully operational while driving continuous improvement
Does this sound like you?
You’ll be a great fit for this role if you have:
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Proven leadership skills with the ability to motivate and develop a team in an operational environment
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A strong focus on customer service, with the ability to respond quickly and effectively to passenger needs
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The confidence to make decisions and manage competing priorities in a fast-paced setting
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A commitment to safety, compliance and continuous improvement
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Good communication skills and the ability to build trusted relationships with a range of stakeholders
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
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Holidays: Competitive holiday package
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Pension: Up to 6% contributory pension scheme
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Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
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Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
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Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
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Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
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Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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