Hitchin Dental Care is looking for an enthusiastic, ambitious and patient-focused Dental Receptionist / Treatment Co-ordinator to join our growing team.
This is not a traditional reception role. Whilst excellent front-of-house and administrative skills are important, the primary focus of the position is helping patients move forward with treatment and ensuring that every enquiry receives exceptional follow-up.
We are seeking someone with previous dental reception and/or Treatment Co-ordinator experience who enjoys building relationships, communicating with patients, and helping people make confident decisions about their dental care.
You will play a key role in converting new patient enquiries into consultations, following up treatment recommendations, reactivating patients with outstanding treatment plans, and helping drive the continued growth of the practice.
A competitive commission structure is available following the successful completion of probation, rewarding strong performance and treatment conversion.
Key Responsibilities
- Proactively follow up all new patient enquiries and leads through our CRM system, ensuring every enquiry is contacted promptly and professionally.
- Build strong relationships with prospective patients, helping them understand the benefits of treatment and guiding them towards booking consultations and appointments.
- Follow up patients after consultations to discuss treatment recommendations, answer questions, and help them move forward with treatment.
- Contact patients with outstanding or unbooked treatment plans, overcoming barriers and encouraging treatment acceptance.
- Manage patient journeys from initial enquiry through to treatment completion, ensuring an exceptional patient experience throughout.
- Present treatment plans and discuss finance options where appropriate.
- Utilise CRM systems effectively to track enquiries, consultations, treatment plans and conversion activity.
- Deliver a warm, professional and welcoming experience for all patients visiting or contacting the practice.
- Manage appointment bookings, recalls, diary optimisation and treatment scheduling.
- Handle telephone, email, website and social media enquiries promptly and professionally.
- Process payments and maintain accurate patient records.
- Work closely with clinicians to maximise treatment acceptance and patient satisfaction.
- Monitor and report on enquiry volumes, consultation bookings, treatment conversions and key performance indicators.
- Support the smooth day-to-day running of the practice through reception and administrative duties.
Requirements
- Previous experience as a Dental Receptionist and/or Treatment Co-ordinator within a private or mixed dental practice.
- Excellent communication and relationship-building skills.
- A confident and professional telephone manner.
- Strong organisational and multitasking abilities.
- Comfortable discussing treatment plans and helping patients make informed decisions.
- Experience using dental practice management software and CRM systems is desirable.
- A proactive, target-driven mindset with a genuine interest in patient conversion and practice growth.
- Ability to work independently whilst contributing positively to a team environment.
- A caring, professional and patient-centred approach.
What We're Looking For
We are looking for someone who genuinely enjoys speaking with patients and is motivated by helping people access the treatment they need.
The ideal candidate will be commercially aware, highly organised, and excited by the opportunity to develop into a high-performing Treatment Co-ordinator. This role would suit someone who enjoys sales, patient communication, relationship building and achieving measurable results.
Benefits
- £15.00–£16.00 per hour.
- Attractive commission structure available following successful completion of probation.
- Ongoing TCO, communication and sales training.
- Career progression opportunities within a growing dental group.
- Supportive and friendly working environment.
- Staff parking.
- Employee discounts on dental treatment.
If you are passionate about patient care, enjoy building relationships, and want to play a key role in helping patients start life-changing dental treatment, we would love to hear from you.
Experience Required: Minimum 1 year Dental Reception and/or TCO experience.
Work Location: In person.
Pay: £15.00-£16.00 per hour
Work Location: In person
