Job purpose: Provide administrative support to the Part Sales function.
Key Responsibilities: (Key Tasks)
- Provide administrative support to the part sales process as directed by the Part Sales Manager
- Compile and maintain customer order update reports on a weekly basis for key customers
- Assist in managing the spares customer update mailbox, liaising with Planning, Purchasing and Production to obtain information
- Identify opportunities to improve the efficiency of routine administrative activities
- Be commercially aware when dealing with customer issues
- Assist with processing quotes, orders and running invoices when required (for example, holiday cover and during periods of high volumes of activity)
- Follow company and departmental procedures ensuring tasks are out efficiently whilst ensuring good housekeeping and working practices
- Any other duties, as required by the company
Accountabilities: (Deliverables)
- Provide administrative support to the Part Sales area of the business and maintain the various databases, spreadsheets and filing systems in place.
- Facilitate positive customer experience by supporting the administrative needs of customer support.
- To follow company and departmental procedures.
Education/Qualifications (essential):
- GCSE English and Maths (or equivalent)
Technical Competencies (essential):
- Competent in the use of MS office applications
- Strong sense of organisation with a systematic approach to filing and record management
Technical Competencies (desirable):
Previous experience of ERP/MRP processes
- Experience of Microsoft Navision (Business Central)
- Awareness of ISO 9001 QA systems
- Awareness of export, legal and SOX compliance
Key Skills (essential):
- Team player
- Good communicator
- Effective organisational skills – the role will have a degree of autonomy
Experience (essential):
- Previous experience in a customer facing environment
- Previous experience in an administrative role
QHSE Competencies:
- Maintain behaviour in compliance with Forum HSE requirements.
- Maintain responsibility and accountability through personal commitment and behaviour.
- Report any unsafe or environmentally unsound acts and conditions to their immediate Supervisor such that remedial action can be taken to manage the risk.
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Ability to commute/relocate:
- Kirkbymoorside, North Yorkshire: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
