multi task Work, Jobs in chard, som (with Salaries)

Customer Engagement Centre Supervisor
NUMATIC INTERNATIONAL LIMITED —Chard
- From £34,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Quick apply
8d
Multi Task Inspector
Kuehne+Nagel —Yeovil
- Military
- Computer literacy
- Microsoft Office
AAA Screening Technician
Somerset NHS Foundation Trust —Taunton
- £28,392 - £31,157 a year
- Part-time
- Anatomy knowledge
- Microsoft Excel
- English
- Annual leave
- Employee discount
Multi Trade Operative (Empty Homes) x2
Abri —Yeovil
- Up to £38,847.17 a year
- Full-time
- Customer service
13d
Community Nurse
Somerset NHS Foundation Trust —Chard
- £32,073 - £39,043 a year
- Weekend availability
- Management
- Organisational skills
- Annual leave
- Employee discount
23h
Rigger
Osprey Shipping Limited —Bridgwater
- Full-time
- Power tools
- Annual leave
- Employee assistance programme
8d
Multi Drop Delivery Driver
Independent Reworks Limited (INRW) —Taunton
- £184.00 - £237.80 a day
- Call to connect
- Heavy lifting
- Bachelor's degree
- Driving
- Free parking
- Paid training
Quick apply
Multi-Skilled Operator - Base Supply Days
YeoValley —Cannington
- £14.43 an hour
- 12 hour shift
Quick apply
Multi Skilled Operative
Portakabin —Highbridge
- £15.32 an hour
- Overtime
- Employee discount
Quick apply
8d
Void Systems Officer
Sanctuary Supported Living —Taunton
- £28,294.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Multi Skilled Technician (Damp & Mould)
LiveWest —Clyst Honiton
- £35,743 a year
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
10h
Community Safety Assistant
Abri —Yeovil
- £25,148.70 - £27,943.00 a year
- Full-time
- Hybrid work
7d
Project Co-ordinator
IMP Software —Exeter
- £31,000 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Rigger
Osprey Group —Bridgwater
- Full-time
- Power tools
- Annual leave
- Employee assistance programme
Live-In Carer - MUST DRIVE
Eximius Live In Support —Yeovil
- £889.70 - £1,100.00 a week
- Part-time
- First Aid Certification
- In-person
- Care plans
- Employee assistance programme
Quick apply
Assistant Engineer
Kier Group —Exeter
- Full-time
- Travel
Multi-skilled Builder
Somerset Council —Taunton
- £28,598 - £32,061 a year
- Full-time
- Microsoft Office
- Communication skills
2d
Staff Nurse-8B Stroke Unit
Somerset NHS Foundation Trust —Yeovil
- £32,073 - £39,043 a year
- Weekend availability
- Nursing
- Hospital
- English
- Annual leave
- Employee discount
3d
Senior Assessment & Reviewing Officer
Somerset Council —Taunton
- £37,280 - £41,771 a year
- Full-time
- Hybrid work
- English
- IT
- Care plans
10d
Mobile Multi-Skilled Engineer
CBRE —Exeter
- Full-time
- Carpentry
- Maintenance
- Plumbing

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Customer Engagement Centre Supervisor

NUMATIC INTERNATIONAL LIMITED -
Chard

Quick apply

Job details

From £34,000 a year
8 days ago

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Customer service
IT
Leadership
Communication skills
Office experience

Full job description

The Customer Engagement Centre Supervisor will be responsible for managing and leading a team of employees, overseeing the day-to-day performance within the customer engagement centre. You will communicate departmental goals and service deadlines to the team, whilst ensuring the delivery of professional customer service within a sales focused environment.

You will have full knowledge of all aspects of the Customer Engagement Centre activities reflecting the multi-skilled environment and will manage information to best influence the performance of the team to deliver against Key Service KPI’s. You will be accountable for excellence in internal and external customer service provision, driving an increase in revenues and maximising up sell opportunities. In collaboration with the Marketing and Communication team you will understand social media impact and lead various social omni-channel campaigns to further enhance reach across all customer demographics.

Demonstrable experience of leading a small to medium team, working to critical deadlines.
Robust experience working in an office environment.
Robust understanding of commercial and customer relationships.
Experience with interacting with customers and across disciplines and teams.
Experience of dealing with complicated customer service issues and demands.
Ability to provide leadership and guidance into all aspects of work.
Strong, prioritisation skills with ability to manage competing, conflicting demands.
Ability to work independently and as part of a team, using own initiative.
Ability to establish and maintain effective working relationships.
Ability to work under pressure; be results driven.
Excellent communication skills, ability to communicate verbally, written and via presentation
Strong IT skills, including Word, Outlook, Excel, and PowerPoint.

Act as first point of contact for the Customer Engagement Team to both internal and external stakeholders, communicating progress and requirements where relevant.
Deliver against Key Customer Engagement Centre KPI’s (Service Level, ASA, Abandon Rate)
Ensure advisor adherence to system process including but not limited to the CRM system.
Successfully deliver and maintain customer insight and escalated issues process.
Create and maintain management information reporting dashboard.
Provide clear and concise data and analysis showing an understanding of success and where corrective action is required.
Ensure that all business initiatives are supported and implemented.
Contribute to recruitment and induction programmes, acting as a lead with relevant internal stakeholders.
Lead members of the Customer Engagement team to support a culture of continuous improvement.
Ensure attention to detail, rectification of process errors and cost control are considerations on all team activities and tasks.
Represent your team to ensure the interests of the Customer Engagement Centre are properly represented and promoted.
Fully implement all changes to processes, methodology, environment, and practice within the department in a positive supportive manner.
Support the Assistant Manager on any business improvement projects to support activities that impact your own job or that of your team.

Hours.

Monday Day Off

Tuesday 10:00 - 20:00

Wednesday 10:00 – 20:00

Thursday 08:00 – 18:00

Friday 08:00 – 18:00

Saturday Day Off

Sunday Day Off

Quick apply

Refine Your Search

multi task jobs in chard, som

Customer Engagement Centre Supervisor

Multi Task Inspector

AAA Screening Technician

Multi Trade Operative (Empty Homes) x2

Community Nurse

Rigger

Multi Drop Delivery Driver

Multi-Skilled Operator - Base Supply Days

Multi Skilled Operative

Void Systems Officer

Multi Skilled Technician (Damp & Mould)

Community Safety Assistant

Project Co-ordinator

Rigger

Live-In Carer - MUST DRIVE

Assistant Engineer

Multi-skilled Builder

Staff Nurse-8B Stroke Unit

Senior Assessment & Reviewing Officer

Mobile Multi-Skilled Engineer

I want to receive the latest job alerts for multi task in chard, som

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