What you’ll do
We’re looking for an experienced IT Trainer to join our Learning & Development team in a full‑time, permanent role primarily based in our Exeter office. This is a business‑facing position with a strong on‑the‑ground presence, working closely with colleagues across the firm to help them use systems and technology confidently, consistently and effectively in support of high‑quality client service and the Ashfords Way.
In this role, you’ll spend time working alongside teams on the business floor, delivering structured floor‑walking, drop‑in sessions, briefings and targeted training focused on how systems are used in practice. As a lead user of the firm’s core systems and products, you will design and deliver IT and systems learning across the employee lifecycle, from induction through to ongoing development.
Although you’ll be primarily embedded within Learning & Development, you’ll work closely with IT, Knowledge and Risk to ensure system capability, learning content, user behaviour and governance are aligned and consistently applied. You’ll translate system functionality into clear, practical guidance that supports everyday work, promotes consistent and risk‑aware use of systems, and provides support for system rollouts, upgrades and enhancements.
You’ll also play a key role in induction, ensuring new starters are equipped to work safely and confidently from day one. Alongside this, you’ll develop engaging, bite‑sized digital learning content, including short videos, walkthroughs and e‑learning modules. Using feedback, observation and insight from across the business, you’ll continuously improve learning materials and approaches to support effective system adoption.
Who you are
You are a confident and knowledgeable systems user, able to support colleagues across multiple departments while balancing different workflows and priorities. You bring a calm, professional approach and enjoy helping others build confidence in using systems and technology, responding flexibly to changing business needs.
You have a strong background working with systems, preferably within a legal or professional services environment, and a practical understanding of how technology supports day‑to‑day work, including tools such as Microsoft 365 and Copilot. You are comfortable working across teams to understand differing requirements and tailoring your approach accordingly.
You have a natural ability to break down complex information and communicate it clearly and practically, adapting your delivery to suit different audiences and learning styles. You will have experience delivering training in a range of formats, including face‑to‑face and digital, as well as developing bite‑sized digital learning content or e‑learning. Familiarity with learning management systems will support your success in the role, alongside experience contributing to system rollouts or wider technology change initiatives. A formal training, learning or facilitation qualification would be advantageous.
Please note there will be an expectation to travel to our other offices, including Plymouth, Bristol and London, so a willingness to undertake occasional travel is essential for this role.
Your Career. Our Commitment.
At Ashfords, we believe in more than just doing great work - we believe in building a great place to work.
When you join us, you become part of a team where everything we do is underpinned by our four core values: Be Open, Think Team, Make a Difference and Always Grow. These values shape who we are and how we work - they guide our decisions, influence our culture, and drive the way we support our people, clients and communities.
With a clear focus on innovation, community involvement, and supporting a healthy work-life balance, we are committed to building an environment where our people can have a rewarding and meaningful career.
Whilst we recognise that every career journey is unique, we will be ambitious for you, giving you the tools, trust, and opportunities to develop your career, your way.
Our goal? To help you realise your full potential as part of a forward-thinking team.
Our offer
We know that our people are at the heart of everything we do – and that’s why we’re committed to supporting your wellbeing, growth and work-life balance.
Beyond our benefits package, you’ll be encouraged, no matter what your role or career level, to get involved in our Responsible Business programme, where you’ll support initiatives such as charity fundraising, environmental causes and our employee led diversity and inclusion groups.
You can find out more about our benefits by visiting the Reward & Wellbeing page on our website.
What’s next?
Our recruitment process typically involves two stages, which are designed not only to explore your skills and experience but also to give you a real insight into what it’s like to work at Ashfords. Throughout the process, our dedicated Talent Attraction team will be here to support you every step of the way.
We believe that building a firm with a wide range of perspectives, backgrounds, and experiences drives innovation and strengthens our teams, and we welcome applications from individuals of all backgrounds.
To support your growth, we offer ongoing training and development opportunities to help you reach your full potential – so even if you don’t feel you match all the requirements of the job role, we’d still love to hear from you.
At Ashfords, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, valued, and empowered to succeed.
If you require any reasonable adjustments during the recruitment process or would like to discuss anything regarding your application, please contact us at [email protected].
For an informal and confidential discussion about this opportunity, please contact
Kitty Hughes, Talent Attraction Assistant - [email protected].
Or apply now, and we will be in touch with you as soon as possible.
