Call center Work, Jobs in Charfield, Gls (with Salaries)

Contact Centre Advisor
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
5h
Telesales Agent (office based) Full Time
Insured Health —Gloucester Quays
- £25,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
1d
Collections Specialist
Ecotricity —Stroud
- £25,550 - £27,518 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Customer Service Advisor - Monday to Friday
Curo —Bath
- £26,265 - £29,829 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
10d
Call Handler FPCC
Gloucestershire Health and Care NHS Foundation Trust —Brockworth
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Care experience
- Patient care
11d
Mental Health Call Handler
BrisDoc Healthcare Services —Bristol
- £13.45 an hour
- Part-time
- Customer service
- Computer literacy
- Paid training
- Annual leave
7d
Cash Collector
Regal Gaming Technologies —Gloucester
- £27,633.44 a year
- Full-time
- Management
- Basic maths
- Supervising experience
Quick apply
14h
Contact Centre Team Leader
Serco Group —Bristol
- Full-time
- Hybrid work
- Management
- Customer service
- Team management
- Free parking
- Annual leave
5h
Fixed Term Mental Health Call Handler
BrisDoc Healthcare Services —Bristol
- £13.45 an hour
- Part-time
- Customer service
- Computer literacy
- Paid training
- Annual leave
7d
Telesales
Abandoned Storage Auctions —Malmesbury
- £35,000.00 - £50,206.46 a year
- Full-time
- CRM software
- Spanish
- Sales
- Free parking
- Work from home
Quick apply
Emergency Call Handler / Dispatcher
Avon and Somerset Constabulary —Portishead
- £27,204 - £29,859 a year
- Weekend availability
- Computer skills
- Communication skills
- Gym membership
Telesales Executive
STEPHENS FUEL OIL LTD —Newport
- From £36,400 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
Telemarketer
Clean Linen Services —Cheltenham
- £28,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
4d
Head of Contact Centre Sales and Customer Experience
JG Travel Group —Cheltenham
- Full-time
- Sales
- Customer service
- Analysis skills
- Employee discount
- Referral programme
Quick apply
10d
Team Leader, Contact Centre Operations (12 months FTC)
Kohler —Cheltenham
- Up to £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Switchboard Shift Operator
University Hospitals Bristol and Weston NHS Foundation Trust —Bristol
- £25,760 - £27,476 a year
- Full-time
9h
Collections Specialist - Domestic Energy
Good Energy —Chippenham
- £28,500 - £33,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
Quick apply
9d
Child Contact Centre Staff Member
Bubba's Contact Centre —Gloucester
- £14.50 an hour
- Part-time
- Microsoft Word
- Childcare
- Microsoft Outlook
Quick apply
Sample Collector / Phlebotomist (Ad Hoc)
Eurofins UK Forensic Services —Bristol
- £0 an hour
- Part-time
- Remote
- Driving
- Communication skills
Quick apply
Collections Specialist - Commercial Energy
Good Energy —Chippenham
- £28,500 - £33,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
Quick apply
9d

I want to receive the latest job alerts for call center in charfield, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center jobs near charfield, gls

Contact Centre Advisor

Serco Group -
Bristol

Apply Now

Job details

Full-time
5 hours ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Transport links
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
GCSE
Microsoft Office
Numeracy
IT

Full job description

Contact Centre Advisor – Health Assessment Advisory Services
Hybrid working 3 days in Bristol Office, 2 days from home
Full Time, Permanent

37.5 hours per week, with a range of shift patterns covering 8am-8pm Monday- Friday and every other Saturday covering 9am-5pm.

Are you great with people and looking for a role where you can make a real impact?

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for Contact Centre Advisors to join our team.

You’ll be part of a supportive team based at a brand-new office in Bristol, talking to customers every day and ensuring they’re treated with care and respect. As an empathetic and resilient Inbound Contact Centre Advisor, you’ll provide a helpful, professional and efficient experience for the people you speak with.

Using the Social Care Framework and Care Act Legislation, you’ll gather information and offer advice, next steps, and a suitable resolution. Maintaining accurate data will be vital, too!

We’re dedicated to impacting a better future for the communities we serve. And our extensive experience working with DWP and supporting case management services across the globe are just some of the ways we achieve that.

Key Accountabilities

Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across all available contact channels, while meeting individual and team targets.
Gather information, showing empathy and understanding to the customers concerns, while recording accurately on the appropriate IT systems.
Process contacts enquiries and/or signpost customers, utilising all available knowledge via service-specific IT systems and service scripting.
Ensure all customers are dealt with courteously, fairly and without prejudice, including where necessary networking with third party organisations to support non-English speaking customers.
Liaise with other professionals to identify the most appropriate next steps for the customer.
Comply to the Customer Service Centre's PCI data security standards and protocols.
Ensure your knowledge is kept up to date by utilising the knowledge base provided and timely completion of training.

What are we looking for?

Relevant experience in a contact centre or customer service environment with an emphasis on call handling.
Experience of working within a social care function or demonstration of an understanding of - and aptitude for - this type of work.
English and Maths GCSE or equivalent or proven literacy and numeracy skills.
Competent in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to deal with highly emotive customers with empathy and resilience.

All candidates will be required to pass a BPSS check which will involve a full DBS check and references.

What we offer:

Up to 6% contributory pension scheme
Free parking on site / 5-minute walk from public transport links
A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDCC

Apply Now

Refine Your Search

call center jobs in charfield, gls

Contact Centre Advisor

Telesales Agent (office based) Full Time

Collections Specialist

Customer Service Advisor - Monday to Friday

Call Handler FPCC

Mental Health Call Handler

Cash Collector

Contact Centre Team Leader

Fixed Term Mental Health Call Handler

Telesales

Emergency Call Handler / Dispatcher

Telesales Executive

Telemarketer

Head of Contact Centre Sales and Customer Experience

Team Leader, Contact Centre Operations (12 months FTC)

Switchboard Shift Operator

Collections Specialist - Domestic Energy

Child Contact Centre Staff Member

Sample Collector / Phlebotomist (Ad Hoc)

Collections Specialist - Commercial Energy

I want to receive the latest job alerts for call center in charfield, gls

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected