Service desk 1st line support Work, Jobs in Charlwood, Wsx (with Salaries)

First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Service Desk Technician
Coinford Ltd —Charlwood
- Full-time
- Microsoft Word
- Microsoft Excel
- Azure
- Free parking
- Annual leave
11h
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
Service Desk 1st Line Support
Foresters Financial —Bromley
- Up to £28,000 a year
- 8 hour shift
- Microsoft Access
- Windows
- Microsoft Office
IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
10d
1st Line IT Support Analyst FTC
Achieve together —Oxshott
- £28,325 a year
- Azure
- Customer service
- Windows
- Employee discount
Quick apply
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
4d
IT Support Engineer
VITS Ltd —London
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- Azure
- Up to 50% travel
- Travel
- Bereavement leave
- Sick pay
Quick apply
5d
Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
5d
Service Desk Analyst
NPL —Teddington
- Windows
- Microsoft Office
- IT
6d
Service Desk Engineer (Level 2)
White Cube —Bermondsey
- Full-time
- Azure
- Microsoft Outlook
- Continuous improvement
12d
Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
Modern Workplace Engineer
Aspire Technology Solutions —London
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
14d
Field Services Engineer
Publicis Groupe Holdings B.V —London
- English
- Windows
- Microsoft Office
Quick apply
17h

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IT Service Desk Technician
Coinford Ltd —Charlwood
A full, valid UK driving licence, as the role involves travel to other offices and construction sites. Responding to and logging helpdesk tickets in a timely…
11h
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
Effectively contributes and communicates with the immediate team, systems staff, other business units, service offices, agents, and customers through a…

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service desk 1st line support jobs near charlwood, wsx

First Response Engineer - Service Desk - MSP

Uptime -
Three Bridges

Quick apply

Job details

Full-time

Qualifications

Windows
Microsoft Office
Analysis skills
Remote access software
IT support
Communication skills
Information Technology

Full job description

Job Description:

First Responder Engineer - Initially office-based (first 6-months) and then Hybrid.

What’s this role about?

You will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to problem solve within our fast-paced environment efficiently, you will work with your team to provide market-leading technical support.

Growth is important to us, your role will include being mentored by seniors to develop the skills necessary to progress from First Responder to a 1st line engineer and then to 2nd line. We will also provide support and assistance in obtaining professional certifications.

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. This role primarily involves providing telephone support, as well as assisting with IT issues via remote desktop services.

Shift Pattern:

Monday to Friday, 8-hour shift between 7 a.m. and 7 p.m., 4-week rolling pattern. Once in four weeks, you will work a weekend and get days off in lieu of the following week.

What experience do I need?

Have a passion for IT and have a desire to progress into a career within IT Support. You will ideally have some experience either providing basic IT support or having a degree/certification within IT. However, this isn't necessary for the right person, as having a customer-first attitude and a passion for IT will be key.

Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the office.

Your everyday focus will include:

Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
Windows 10/11.
Office 365.
Microsoft Office.
Printers and Scanners.
Various customer applications.
Using our PSA platform to log and respond to support tickets.
Identifying and escalating higher-level issues to a senior engineer.
Being a people person, delivering support in a friendly and positive manner.
Great communication skills, both verbally and in writing will be expected.

Quick apply

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service desk 1st line support jobs in charlwood, wsx

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