customer support erp software Work, Jobs in chelmsford, ess (with Salaries)

Customer Support - ERP Software
Robosol Software UK Limited —Basildon
- £35,000 - £65,000 a year
- Full-time
- ERP systems
- Bachelor's degree
- In-person
- Free parking
Quick apply
MM/PP SAP System Analyst
Teledyne Technologies Inc. —Chelmsford
- Full-time
- Project management
- Bachelor's degree
- Communication skills
Trainee Manufacturing Engineer
JMC Aviation —Bishop's Stortford
- ERP systems
- Communication skills
- Employee assistance programme
IT Implementation Specialist VCM
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- Contracts
- APIs
- Flexible schedule
- Referral programme
IT Implementation Specialist - Manufacturing
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Flexible schedule
- Referral programme
Sales Support Co-ordinator
Screenworks —Haverhill
- £27,000 - £28,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Organisational skills
- Employee discount
Quick apply
IT Implementation Specialist - Teamcenter
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- Flexible schedule
- Referral programme
Campaign Marketing Data Assistant/Analyst
Henry Schein Dental (UK) —Gillingham
- Full-time
- Microsoft Excel
- Marketing
- ERP systems
- Employee discount
- Life insurance
Finance Assistant
M-Page Hiredonline —London
- Hybrid work
- Microsoft Excel
- ERP systems
- Accounting
2d
Dispatch Coordinator
Motorola Solutions —Ware
- Full-time
- Microsoft Word
- Microsoft Office
- Travel
- Employee stock purchase plan
- Employee assistance programme
Project Manager
Tait —Haverhill
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Group Accountant
Icar Auto —West Thurrock
- From £60,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
Stores Controller
Air X Jet Support UK —Stansted
- Full-time
- Computer literacy
- ERP systems
- Maintenance
- Annual leave
Quick apply
Trade Compliance Officer - Export Control/Compliance Compliance Officer
KELVIN HUGHES LIMITED —Enfield
- Presentation skills
- Bachelor's degree
- Business
Management Accountant
UCC Coffee UK & Ireland Ltd —Dartford
- Full-time
- Microsoft Excel
- Analysis skills
- Travel
Quick apply
Senior Softwate Engineer
Pixelcode Technologies —London
- Full-time
- Azure
- Computer Science
- ERP systems
Sales Representative
VSE AVIATION —Leigh-on-Sea
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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Customer Support - ERP Software
Robosol Software UK Limited —Basildon
Identify and flag Phase 2 or expansion opportunities to the relevant account manager — you surface them, sales progresses them.
£35,000 - £65,000 a year
Quick apply
Continuous Improvement Analyst – Customer Care
Lifeplus Europe Ltd —St. Neots
Refer a friend or family member and earn £250 in cash when they join and a further £500 in cash once they pass probation. Sharing really does pay off!
£31,000 - £36,000 a year
Quick apply

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customer support erp software jobs near chelmsford, ess

Customer Support - ERP Software

Robosol Software UK Limited
Basildon

Quick apply

Job details

Full-time
£35,000 - £65,000 a year

Benefits

Free parking
Casual dress
Company pension
Company events

Qualifications

Sage
ITIL Certification
ERP systems
Bachelor's degree
Application support
Communication skills
Help desk
Information Technology

Full job description

About Robosol

Robosol Software UK Limited is a Microsoft Dynamics 365 Business Central partner with over 20 years of experience serving clients in pharmaceutical, FMCG, food and drink, wholesale distribution, and manufacturing. We take pride in long-term client relationships and this role is central to maintaining that standard.

The Role

This is a client-facing support and success role responsible for ensuring our existing BC clients are well-served, well-supported, and getting maximum value from their systems. You will work closely with our delivery and sales teams — the commercial relationship remains with the account manager — but you are the day-to-day face of Robosol for your clients.

The ideal candidate has a functional understanding of Business Central, a calm and organised approach to support escalations, and the interpersonal skills to build trusted, lasting client relationships.

Key Responsibilities

Act as the primary point of contact for a portfolio BC clients on all post-go-live support and operational matters.
Triage, manage, and escalate support issues in coordination with the internal delivery team, keeping clients informed throughout.
Conduct regular check-in calls and periodic reviews with clients to assess satisfaction, system usage, and any emerging needs.
Facilitate smooth handovers from the project delivery team to business-as-usual support at go-live.
Ensure clients are aware of relevant BC release wave features and any changes that may affect their setup.
Identify and flag Phase 2 or expansion opportunities to the relevant account manager — you surface them, sales progresses them.
Maintain accurate client records, support logs, and health status in Robosol’s CRM.
Coordinate and deliver post-go-live training and refresher sessions as needed.
Contribute to improving Robosol’s support processes and client onboarding documentation.

What We’re Looking For

Essential

5+ years in a customer success, application support, or client-facing ERP role.
Working knowledge of Microsoft Dynamics 365 Business Central or NAV or other ERP.
Strong communicator — written and verbal — with the ability to manage client expectations calmly under pressure.
Organised and proactive, able to juggle multiple clients and priorities simultaneously.
A genuine interest in client outcomes, not just ticket closure.

Desirable

Sector experience in pharmaceutical, FMCG, food and drink, or wholesale distribution.
Familiarity with BC licensing, support agreements, and the Microsoft partner ecosystem.
Experience using a CRM or helpdesk platform to manage client portfolios.

Pay: £35,000.00-£65,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking

Work Location: In person

Quick apply

Refine Your Search

customer support erp software jobs in chelmsford, ess

Customer Support - ERP Software

MM/PP SAP System Analyst

Trainee Manufacturing Engineer

IT Implementation Specialist VCM

IT Implementation Specialist - Manufacturing

Sales Support Co-ordinator

IT Implementation Specialist - Teamcenter

Campaign Marketing Data Assistant/Analyst

Finance Assistant

Dispatch Coordinator

Project Manager

Group Accountant

Stores Controller

Trade Compliance Officer - Export Control/Compliance Compliance Officer

Management Accountant

Senior Softwate Engineer

Sales Representative

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