Work from home Work, Jobs in Chelmsley Wood, Wmd (with Salaries)

Online Operations Assistant
First Intuition —Birmingham
- Full-time
- Remote
- Customer service
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Quick apply
2d
Operational Data Improvement Officer
Platform Housing —Birmingham
- Up to £34,845 a year
- Remote
- Travel
- Annual leave
- Employee assistance programme
1d
Freelance Annotator (English) - AI Trainer
Toloka Annotators —Birmingham
- Up to £22 an hour
- Part-time
- Remote
- English
- Bachelor's degree
- AI
Quick apply
1st Line Service Desk Operative
Sigma Connected Group —Birmingham
- Full-time
- Remote
- English
- Microsoft Office
- IT
- Employee assistance programme
9h
AI Trainer - Freelance Data Annotator
Toloka Annotators —Birmingham
- Up to £22 an hour
- Part-time
- Remote
- English
- Bachelor's degree
- AI
Quick apply
Housing Data Quality and Assurance Lead
Platform Housing —Birmingham
- Up to £51,208 a year
- Remote
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
1d
Estate Agent selling Luxury Homes
Fine and Country —Sutton Coldfield
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Lloyds Banking Group - Customer Support - Rugby
Lloyds Banking Group —Rugby
- £26,200 a year
- Full-time
- Remote
- Customer service
- Financial services
1d
Estate Agent Selling Luxury Homes
Fine & Country —Solihull
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Quick apply
Customer Success Representative – eShepherd
Gallagher Group —Birmingham
- Full-time
- Remote
- English
- Communication skills
- Employee assistance programme
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
Health & Wellness Consultants | Looking for change | Remote Opportunity
GearUp2Success —Birmingham
- Remote
- Marketing
- Flexible schedule
Quick apply
Remote Commision Based Opportunity
Sandra Gowen —Birmingham
- From £500 a week
- Part-time
- Remote
- Customer service
- No experience needed
- English
Quick apply
Service Desk Consultant II
TrueCommerce (Coventry) Limited —Coventry
- Remote
Independent Travel Agent
The Travel Experts —Birmingham
- Part-time
- Remote
Quick apply
Remote Clinical Coder ( Band 4 +5% R&R)
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £28,392 - £31,157 a year
- Full-time
- Remote
3d
Midlands Renal Operational Delivery Network Administrator
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £28,392 - £31,157 a year
- Full-time
- Remote
- Administrative experience
- Organisational skills
- Communication skills
1d
Estate Agent
The Property Experts —Sutton Coldfield
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
11d
Social Media Promoter & Content Creator – Join the Tasty Bites Family
Tasty Bites —Birmingham
- From £500 a week
- Remote
- Serving
- Culinary experience
- No experience needed
Quick apply

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Online Operations Assistant

First Intuition -
Birmingham

Quick apply

Job details

Permanent | Full-time
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Microsoft Office
Organisational skills
HubSpot

Full job description

Job Location: Remote

First Intuition (FI) is an outstanding provider of accountancy training and apprenticeships. This is an exciting opportunity to join a fast-paced team with excellent career prospects. If you are hard-working and dedicated, FI is an ideal place to get ahead.

Job summary:

First Intuition (FI) Online is a provider of Online and Online Live ACCA and CIMA courses through commercial sales, and we also support the wider FI network in delivering high-quality blended apprenticeship programmes. We pride ourselves on offering a personal and supportive approach to training, where people are at the heart of everything we do.

We are seeking a proactive and customer-focused Online Operations Assistant to support students throughout their journey with FI Online. You will act as the first point of contact for student enquiries, providing clear and helpful guidance from initial enquiry through to course booking and ongoing support.

You will play a key role in delivering an excellent student experience by responding to queries efficiently, ensuring accurate course bookings, and supporting students as they progress through their studies. You will also work closely with internal teams to ensure a seamless and professional service is delivered at all times.

The ideal candidate will bring experience in customer service, strong organisational skills, and the ability to manage multiple enquiries while maintaining a high level of attention to detail.

Success in this role will be measured through responsiveness to enquiries, accuracy of bookings, student satisfaction, and contribution to a smooth and efficient student journey.

Key responsibilities:

Be the primary point of contact for FI online acting as the first contact for student enquiries
Respond to student enquiries via our ticketing system in a timely and professional manner, providing clear and accurate information
Answering telephone calls from students, providing information and following up with written summaries
Process course bookings for students, employers, and internal stakeholders, ensuring accuracy and attention to detail
Ensure students have access to our online learning platform and course materials
Ensure invoices are raised in a timely manner
Maintain accurate and up-to-date student records across relevant systems
Liaise with tutors, CRMs, and other internal teams to resolve student queries and ensure a smooth student experience
Support students throughout their journey, including handling queries, resolving issues, and directing them to appropriate support where needed
Identify recurring issues or trends in student enquiries and share feedback with the team to support continuous improvement
Support the Online Operations Supervisor and Head of Online Operations and Service with administrative tasks and ad hoc projects as required

Skills and experience:

Essential:

Previous experience in a customer service role managing a journey e.g. handling enquiries through to booking through to dealing with issues through to supporting progression
Excellent communication (both written and verbal)
Comfortable talking on the phone
Able to multi-task and comfortable managing competing priorities in a busy environment
Reliable, detail-oriented, and proactive in spotting and solving issues
Flexible and adaptable team player, with the ability to collaborate with different teams across the business
Ability to adapt to changing systems and processes
Ability to work independently and as part of a team
Comfortable using standard IT tools (MS Office, email, etc.)
Willingness to travel for Team meetings in Birmingham
Right to work in the UK

Preferred:

An understanding of professional qualification training in a professional service environment.

Experience of using a CRM such as Administrate or HubSpot

Location:

This role is remote, with travel at least twice a month to the Birmingham First Intuition office, located in the city centre and within walking distance of main transport hubs

Benefits:

As a valued member of the FI team, you will benefit from:

Competitive salary

25 days annual leave, rising to 30 with 5 years’ service, plus bank holidays

3 ‘FI Days’ – usually the days between Christmas and New Years off

Flexible working and family-friendly policies

Employee Assistance Programme with 24/7 confidential support

Competitive pension and private medical insurance

Company shares scheme

Ongoing training and development

Long-term career progression in a growing company

Safeguarding Commitment:

We are committed to safeguarding young people and adults and follow Safer Recruitment processes. All successful candidates will be required to complete a DBS check (Enhanced for some roles). This post is exempt from the Rehabilitation of Offenders Act 1974.

Diversity and Inclusion:

At First Intuition, we’re proud to be a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, cultures, and experiences

Quick apply

Refine Your Search

work from home jobs in chelmsley wood, wmd

Online Operations Assistant

Operational Data Improvement Officer

Freelance Annotator (English) - AI Trainer

1st Line Service Desk Operative

AI Trainer - Freelance Data Annotator

Housing Data Quality and Assurance Lead

Estate Agent selling Luxury Homes

Lloyds Banking Group - Customer Support - Rugby

Estate Agent Selling Luxury Homes

Customer Success Representative – eShepherd

Automotive Helpdesk Agent

Health & Wellness Consultants | Looking for change | Remote Opportunity

Remote Commision Based Opportunity

Service Desk Consultant II

Independent Travel Agent

Remote Clinical Coder ( Band 4 +5% R&R)

Midlands Renal Operational Delivery Network Administrator

Estate Agent

Customer Care Champion - Dispatcher

Social Media Promoter & Content Creator – Join the Tasty Bites Family

I want to receive the latest job alerts for work from home in chelmsley wood, wmd

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