It, ai, cyber security & telecoms support desk technician 1st/2nd line. Work, Jobs in Cheltenham, Gls (with Salaries)

IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
Prep IT Lead (with classroom support)
Cheltenham College —Cheltenham
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Classroom experience
- Employee discount
- Gym membership
7d
Graduate Machine Learning Engineer, AI
Zaizi —Cheltenham
- Up to £40,000 a year
- Hybrid work
- Engineering
- AWS
- Machine learning
- Annual leave
- Work from home
Quick apply
3d
Graduate DevSecOps / DevOps Engineer
Morton Technologies Ltd —Wotton-under-Edge
- £27,000 - £36,000 a year
- Full-time
- Travel
- APIs
- In-person
Quick apply
6d
Service Desk Analyst
Hazlewoods —Cheltenham
- £27,000 - £35,000 a year
- Full-time
- Windows
- Communication skills
- Annual leave
- Employee assistance programme
13h
IT Field Engineer - West England
T-Tech —Gloucester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
Quick apply
Data Science and AI Trainer (Government)
QA Limited —Cheltenham
- Azure
- Doctoral degree
- Computer Science
- Annual leave
- Employee assistance programme
Language Talent Programme Registration of Interest
Secret Intelligence Service —Cheltenham
- £6,380 - £7,059 a month
- Full-time
10d
Machine Learning Engineer, AI (SFIA 3)
Zaizi —Cheltenham
- Up to £60,000 a year
- Hybrid work
- Azure
- AWS
- C++
- Annual leave
- Work from home
Quick apply
3d
Head of IT Business Partnering and Digital Enablement
LiveWest —Tewkesbury
- £80,000 a year
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee discount
14d
Machine Learning Implementation Engineer, AI (SFIA4)
Zaizi —Cheltenham
- £60,000 - £70,000 a year
- Hybrid work
- AWS
- Machine learning
- AI
- Annual leave
- Work from home
Quick apply
IT Field Engineer
St Edward’s School Cheltenham —Cheltenham
- £32,000 - £35,000 a year
- Full-time
- Computer Science
- Windows
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Specialist Technical Support Level 3 (Critical Saab Support)
West Mercia Police —Hindlip
- £43,668 - £49,716 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- Linux
- Annual leave
- Employee assistance programme
10d
Senior AI Security Engineer
Obsidian Security —Cheltenham
- £91,000 - £106,000 a year
- Master's degree
- SQL
- APIs
Quick apply
IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
10d
DV Cleared Network Engineer (2nd Line)
Forfusion —Cheltenham
- £35,000 - £55,500 a year
- Computer networking
- Linux
- Gym membership
- Life insurance
DevOps Engineer
Ripjar —Cheltenham
- Full-time
- Remote
- Azure
- AWS
- JavaScript
- Annual leave
- Employee assistance programme
Quick apply
Senior Developer
Commercial —Cheltenham
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Software development
- APIs
- Work from home
- Employee assistance programme
Quick apply
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- IT
- Work from home
- Employee assistance programme
Quick apply
9d
Digital Designer
Journey —Cheltenham
- Hospitality
- Hotel
- AI
Quick apply

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it, ai, cyber security & telecoms support desk technician 1st/2nd line. jobs near cheltenham, gls

IT Service Desk Manager

Northrop Grumman -
Cheltenham

Apply Now

Job details

£55,000 - £65,000 a year

Benefits

Private medical insurance

Qualifications

ITIL Certification
ITIL
ServiceNow
IT
Leadership
Communication skills

Full job description

UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes

RELOCATION ASSISTANCE: No relocation assistance available

TRAVEL: Yes, 25% of the Time

IT Service Desk Manager

Location: Cheltenham, UK
Clearance Type: SC (or ability to gain and maintain)
Salary: £55,000 - £65,000

What’s your possible?

At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow’s challenges and shaping the technology solutions of the future. It’s what we call Defining Possible.

This mindset goes beyond the work we deliver for our customers. It’s at the heart of how we help you grow, how we support our communities, and how we create a place where everyone can thrive.

The Opportunity

This is more than a leadership role. It’s an opportunity to shape how our people experience technology every single day.

As part of our EMEA IT organisation, you will lead our IT Service Desk and 1st Line Support function across multiple sites, ensuring colleagues have the tools and support they need to do mission-critical work. You’ll guide a skilled team, drive service excellence, and champion a first-time-fix culture that keeps our business moving.

Based in Cheltenham and reporting to the EMEA IT Service Delivery Manager, you’ll play a key role in maturing ITIL practices, strengthening our service management capability, and delivering a seamless, professional IT experience for users across the region.

What You’ll Do

Lead, develop, and mentor a multi-site service desk and 1st line support team, enabling technical growth and clear career pathways.
Own day-to-day service desk operations, ensuring SLAs and service targets are met and continuously improved.
Oversee incident and service request management, ensuring timely resolution and clear communication with users.
Support a range of end‑user devices including laptops, thin clients, printers, and mobile devices.
Drive a first-contact resolution culture and identify opportunities to improve processes, tooling, and customer experience.
Maintain and evolve our ServiceNow environment, ensuring workflows and reporting support effective service delivery.
Manage asset lifecycle, forecasting, and budget planning for key IT equipment.
Contribute to incident, problem, and wider ITIL processes, working closely with technical teams across the UK, EMEA, and US.

What We’re Looking For

Experience leading an IT service desk or end‑user support function, ideally having progressed from a 2nd line technical role.
Strong leadership, communication, and stakeholder engagement skills.
Solid knowledge of end‑user device support and modern desktop environments.
Understanding of IT service management principles and ITIL practices.
Experience with ITSM tools such as ServiceNow (or similar).
Ability to work under pressure, manage priorities, and guide teams through change.
Comfortable working with globally dispersed teams and adapting to different cultures and working styles.

Desirable:

ITIL v3/v4 Foundation certification.
Experience supporting manufacturing, engineering, or secure operational environments.
Strong ServiceNow workflow or reporting experience.

If you don’t meet every requirement, we still encourage you to apply. We value learning, growth, and diverse perspectives.

Security Clearance

Due to the nature of our work, you must be a UK national and able to gain and maintain SC level UK Government security clearance.

Our recruitment team is here to support and guide you through the process:
[email protected]

Benefits

Flexible working options, including compressed fortnight
Private healthcare
Cash health plan
Holiday buy and sell
Career development and professional training programmes
Performance-related bonuses

Why Join Us?

A Mission to Believe In
You’ll contribute to work that protects the UK, strengthens national security, and shapes future defence and cyber technologies.

A Place to Belong and Thrive
We’re committed to creating an inclusive environment where every voice is valued and every colleague has the platform to succeed.

Your Career, Your Way
From global projects to technical specialisms and leadership pathways, you’ll have the freedom to define your career – supported by mentoring, training, and continuous development.

Ready to Apply?

Yes – Submit your application online today.
Possibly – Our team is happy to answer questions: [email protected]
No – That’s okay. Explore other opportunities with us. We’re growing across the UK.

Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.

Apply Now

Refine Your Search

it, ai, cyber security & telecoms support desk technician 1st/2nd line. jobs in cheltenham, gls

IT Service Desk Manager

Prep IT Lead (with classroom support)

Graduate Machine Learning Engineer, AI

Graduate DevSecOps / DevOps Engineer

Service Desk Analyst

IT Field Engineer - West England

Data Science and AI Trainer (Government)

Language Talent Programme Registration of Interest

Machine Learning Engineer, AI (SFIA 3)

Head of IT Business Partnering and Digital Enablement

Machine Learning Implementation Engineer, AI (SFIA4)

IT Field Engineer

Specialist Technical Support Level 3 (Critical Saab Support)

Senior AI Security Engineer

IT Support Administrator - Second Tier

DV Cleared Network Engineer (2nd Line)

DevOps Engineer

Senior Developer

Business Development Manager (IT)

Digital Designer

I want to receive the latest job alerts for it, ai, cyber security & telecoms support desk technician 1st/2nd line. in cheltenham, gls

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