A Customer Service Operator to join our team in Worcestershire! You will build, manage and maintain relationships with customers whilst managing the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
What you would be doing as a Customer Service Operator
- Be the first point of contact for all matters related to your customers.
- Be responsible to communicate providing updates for customers through either phone or email.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments customs.
- Input job details in to our transport management system whilst ensuring accuracy for planners.
- Process and handle PODs to meet customer requirements where necessary.
- Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario
- Be proactive in approaching and engaging with existing customers to generate income
- Respond in a timely manner to problem or concerns from customers within the required turnaround time.
Experience required:
- Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous but not necessary as training will be provided
- Customer focused with dedication in your service delivery to meet Customer needs.
- Possess the ability to maintain positivity when working under pressure reprioritising workload where necessary.
- Be reliable with the ability to multitask and have strong problem-solving skills.
- Have strong attention to detail, accuracy, and numeracy.
- Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook
- Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.
Job Type: Full-time
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Experience:
- Logistics sales: 1 year (preferred)
Work Location: In person
